Italian Customer Support Representative

Cbtalents; Leiria; Remote; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remote work in Portugal

Relocation support

Competitive salary

Job summary

CBTalents is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. This remote role requires you to communicate in Italian and English and help users with technical inquiries.

You will document cases, troubleshoot issues, and follow up until resolution, with relocation support provided for eligible candidates. Candidates must be based in Portugal or willing to relocate.

Qualifications

• Fluent in Italian and English is required.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication skills and problem-solving ability.
• Detail-oriented and capable of tracking issues accurately.
• Empathetic, patient and customer-focused.
• Previous customer service experience preferred.
• Sales experience is a plus but not mandatory.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Italian

English

Customer service

Technical inquiries handling

Communication skills

Problem solving

Job description

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.