IT Support Engineer - Intern - IEFP - Start October or January

Metyis AG; Porto; Presencial; EUR 6700 - 10 000; Tempo parcial

Resumo da oferta

Metyis AG is seeking an IT Support Engineer Intern to join our Porto Digital Campus on-site, supporting the internal IT team and users. This IEFP program role offers hands-on experience with standard office hardware, software, and cloud tools within a global environment.

You will assist users, troubleshoot issues, and participate in onboarding/offboarding and device deployment using Intune and Autopilot, while learning from experienced IT professionals in a fast-growing company.

Qualificações

• Exposure working onsite providing IT Support.
• Experience with standard office hardware and apps.
• Willingness to learn Microsoft Cloud products.

Responsabilidades

• Assist end users on standard office applications and best practices.
• Troubleshoot IT issues related to hardware, software, and services with employees.
• Handle onboarding and offboarding technical aspects.
• Install and deploy hardware using Intune and Autopilot.
• Monitor hardware warranties and repairs.
• Maintain IT process manuals and documentation.
• Collaborate with internal and external IT teams for daily support.

Conhecimentos

Fluent English

Customer service

Independent worker

Ferramentas

Intune

Autopilot

Office 365

Microsoft Teams

Descrição da oferta de emprego

IT Support Engineer - Intern - IEFP - Start October or January

• On-site
• Porto , Porto , Portugal
• Enabling Functions

Metyis is Growing!We are looking for a IT Support Engineer- Intern to join ourglobal internal IT team in our Porto Digital Campus.

Who we are

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering Big Data, Digital Commerce, Marketing & Design solutions and Advisory services.At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities.

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.We are Metyis. Partners for impact.

What we offer

Develop your professional career working with one of the biggest brands in the fashion industry;

Interact with C-level at our clients on a regular basis to drive their business towards impactful change;

Lead your team in creating new business solutions via data-driven insights;

Seize opportunities at the client and at Metyis in our entrepreneurial environment;

Become part of a fast-growing international and diverse team.

What you will do

Assist and guide end users on how to use standard office applications and follow best practices

Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees

Handle the technical aspects of onboarding and off-boarding employees

Install and deploy hardware using Intune and Autopilot tools

Monitor and manage hardware warranties, replacements, and repairs

Maintain and update manuals and documentation for IT processes

Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis

What you´ll bring

Exposure working onsite providing IT Support and familiar with IT support processes and tools

Operational management and support of standard office hardware and applications, for example:

Windows 10/11 and MacBook installation and management

Smart phones and tablets like iPhones, iPads, Android phones

Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint

Microsoft Teams and other video conferencing tools and rooms

Basic knowledge of office network (Wi-Fi) and printing

Fluent in local language(s) and English

Excellent customer service skills, energetic and enjoys helping people

Ability to work independently and organize and structure your own work and tasks

Like to learn new things and keep up-to-date and develop yourself in (especially) Microsoft Cloud products

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity