IT Service Manager (Junior) - Incident & QoS, Lisbon

Prime Nearshore; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Job summary

Prime Nearshore is seeking an IT Service Manager in Lisbon to focus on incident management and QoS assurance. The role requires 1-3 years of experience in ITIL and Agile environments, with a hands-on approach to maintaining service quality and reliability.

Responsibilities include coordinating incident response, monitoring service QoS, and collaborating with cross-functional teams to ensure IT services meet agreed SLAs. This is a hands-on, process-driven role in a fast-paced IT services setting.

Job description

Prime Nearshore is seeking an IT Service Manager in Lisbon to focus on incident management and QoS assurance. The role requires 1-3 years of experience in ITIL and Agile environments, with a hands-on approach to maintaining service quality and reliability.

Responsibilities include coordinating incident response, monitoring service QoS, and collaborating with cross-functional teams to ensure IT services meet agreed SLAs. This is a hands-on, process-driven role in a fast-paced IT services setting.