Integration Platform Engineer Expert (m/f)

Match Profiler; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Match Profiler is seeking an experienced Level 3 platform operations specialist to join an international, cross-functional environment. You will contribute to the stability, availability, and continuous improvement of integration platform operations, with a strong focus on incident management, troubleshooting, automation, and SLA-driven performance.

The role requires 5–7 years in MuleSoft platform management, Omni Gateway, Terraform, and ITIL processes, plus English at C1.

Qualificações

• 5 to 7 years of MuleSoft platform management experience.

Responsabilidades

• Deliver daily operations support and maintenance activities.
• Analyze and resolve incidents within defined SLA timelines.
• Handle escalated tickets from L2 support teams.
• Manage platform capacity and performance for availability and scalability.
• Perform troubleshooting using logs, monitoring tools and system diagnostics.
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions.
• Support deployment, release and production change activities.
• Create and maintain operational documents, SOPs and knowledge articles.
• Identify recurring issues and drive continuous service improvement.
• Develop and maintain automation scripts for repetitive tasks.
• Support major incidents and service restoration activities.
• Deliver on-call or after-hours support when required.
• Monitor and improve operational KPIs, service quality and compliance.

Conhecimentos

MuleSoft platform management

Omni Gateway (Flex Gateway)

OAuth/OpenID

AWS basic

ITIL

Stakeholder engagement

English C1

Communication

Team spirit

Proactivity

Time management

Formação académica

Degree in Computer Science or equivalent

Ferramentas

Terraform

Descrição da oferta de emprego

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.

We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.

With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.

If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.

We are currently strengthening the team of one of our clients with the following profile:

What we are looking for

Level 3 platform operations and support activities within an international, cross-functional technical environment. You will contribute to the stability, availability, and continuous improvement of integration platform operations, with a strong focus on incident management, troubleshooting, automation, and operational excellence aligned with defined SLA frameworks.

Scope (but not limited to)

• Deliver daily operations support and maintenance activities
• Analyze and resolve incidents within defined SLA timelines
• Handle escalated tickets from L2 support teams
• Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization
• Perform troubleshooting using logs, monitoring tools, and system diagnostics
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions
• Support deployment, release, and production change activities
• Manage service requests and operational support activities
• Create and maintain operational documents, SOPs, and knowledge articles
• Identify recurring issues and drive continuous service improvement
• Develop and maintain automation scripts for repetitive operational tasks
• Support major incidents and service restoration activities
• Deliver on-call or after-hours support when required
• Monitor and improve operational KPIs, service quality, and compliance with support processes and procedures
• Proactively identify risks, blockers, and improvement opportunities within the support environment
• Interface between internal and external providers within an international context

Required Expertise

• 5 to 7 years of expertise in MuleSoft platform management (platform operations, not API development)
• Expertise in MuleSoft Omni Gateway (Flex Gateway)
• Terraform expertise
• Authentication & Authorization mechanisms — API security standards and implementation (OAuth, OpenID)
• AWS — foundational level
• ITIL Process
• Stakeholder Engagement & Communication Expertise: (Technical information synthesis and communication, multicultural environment, workshop and stakeholder facilitation, influence management…)
• Degree in Computer Science or equivalent relevant field
• English environment — C1 level (Common European Framework of Reference for Languages)
• Good communication
• Team spirit
• Proactivity
• Time management

What we have to offer

• Careful onboarding and close support from day one
• Continuous feedback aligned with your professional goals
• An accessible and collaborative team ready to support each individual's journey
• A close-knit environment where idea sharing and personal development are valued
• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more
• Social events and initiatives that strengthen team spirit