Informix Database Services Lead with SLA & Coordination

Jobbex IT; Porto; On-site; EUR 60,000 - 90,000; Full time

Job summary

Jobbex IT in Porto, Portugal is seeking an Informix Database Service Manager to act as the main technical contact for Informix databases and related services for our client.

You will coordinate DBAs, infrastructure, networking, application, and support teams, monitor performance and SLAs, lead service reviews, and manage incidents, changes, and problem resolution, ensuring documentation is kept up to date.

Qualifications

• Experience in database administration, support, or operations.
• Solid knowledge of IBM Informix architecture, monitoring, backups, and troubleshooting.
• Knowledge of SQL and relevant operating systems.
• Ability to interpret logs and performance metrics and to diagnose database issues.
• Experience with IT service management and client-facing technical coordination.
• Familiarity with ITIL processes and SLA management.
• Technical English proficiency.

Responsibilities

• Act as the main technical contact for Informix databases and related services.
• Coordinate DBAs, infrastructure, networking, application, and support teams.
• Monitor service performance, incidents, risks, and SLA compliance.
• Lead service reviews, communicate changes, and follow up on actions.
• Support incident, problem, and change management processes.
• Identify operational risks and improvement opportunities.
• Coordinate capacity planning, backups, and service continuity.
• Maintain accurate technical and operational documentation.

Skills

Database administration

IBM Informix

SQL

Operating systems

IT service management

ITIL

English proficiency

Education

Relevant degree or equivalent experience

Job description

Jobbex IT in Porto, Portugal is seeking an Informix Database Service Manager to act as the main technical contact for Informix databases and related services for our client.

You will coordinate DBAs, infrastructure, networking, application, and support teams, monitor performance and SLAs, lead service reviews, and manage incidents, changes, and problem resolution, ensuring documentation is kept up to date.