Icelandic Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria

Mercier Consultancy Group; Viseu; Presencial; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Paid training

Health insurance

Performance bonus

Multicultural workplace

Career development

Resumo da oferta

Mercier Consultancy Group is hiring Icelandic-speaking professionals for an on-site Customer Support role in Sofia, Bulgaria, with a fully funded relocation package. You will handle Icelandic-speaking customer inquiries via multiple channels, achieve KPIs, and participate in ongoing product knowledge training.

The role offers a competitive local salary, fully paid relocation, training, and health insurance, within a multicultural European team environment.

Qualificações

• Native or fluent Icelandic in speech and writing.
• Solid command of English (B2 level or above).
• Previous experience in Customer Support, customer care, or a client-facing role is advantageous.

Responsabilidades

• Deliver high-quality customer support to Icelandic-speaking clients via phone, email, and live chat channels, ensuring professional, empathetic handling and timely resolution; maintain detailed records in the CRM system.
• Collaborate with team leaders and colleagues across departments to resolve complex cases and drive swift resolutions; relay feedback to QA and product teams.
• Represent Mercier Consultancy Group values in every engagement; maintain high proficiency in Icelandic, both spoken and written.
• Ensure effective communication within an international team environment; demonstrate a proactive, solutions-focused mindset on-site in Sofia, Bulgaria.
• Demonstrate excellent written and verbal communication to engage, reassure, and resolve customer issues; work independently and collaboratively in a fast-paced on-site setting.

Conhecimentos

Icelandic language

English proficiency

Customer support

CRM system

Ferramentas

CRM system

Descrição da oferta de emprego

About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported relocation experience for every professional we work with.

At Mercier Consultancy Group, we don't just find you a job — we help you build a genuinely fulfilling career. Job Overview We are actively seeking talented, motivated Icelandic-speaking professionals to join our growing Customer Support Services team based on-site in Sofia, Bulgaria.

This is a fantastic opportunity for fluent Icelandic speakers to take on a meaningful, customer‑facing role within a dynamic and internationally diverse environment. Whether you are already exploring Icelandic‑speaking jobs abroad or simply ready for a new professional chapter, this Icelandic Speaking Jobs With Paid Relocation Package position in Bulgaria offers everything you need to thrive — including a fully funded move from day one.

Key Responsibilities

• Deliver high-quality customer support to Icelandic‑speaking clients via phone, email, and live chat channels, ensuring every interaction is handled with professionalism and empathy. Accurately diagnose and resolve customer queries, complaints, and technical issues in a timely manner, following established Customer Support Services protocols. Maintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data management guidelines.
• Collaborate proactively with team leaders and colleagues across departments to elevate complex cases and drive swift resolutions for customers. Identify recurring customer concerns and relay actionable feedback to the quality assurance and product improvement teams. Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates.
• Participate in regular training sessions and product knowledge updates to ensure the highest standard of service is maintained at all times. Represent the values and service excellence of Mercier Consultancy Group in every customer engagement, reinforcing a positive brand experience. Native or fluent Icelandic language skills, both spoken and written, are essential for this role — all Icelandic‑speaking jobs we place require a high level of proficiency.
• Valid EU passport is mandatory for this position. A solid command of English (B2 level or above) to communicate effectively within the international team environment. Previous experience in Customer Support Services, customer care, or a client‑facing role is highly advantageous, though motivated candidates with strong interpersonal skills are equally welcome to apply.
• Excellent written and verbal communication skills with a natural ability to engage, reassure, and resolve issues for customers. A proactive, solutions-focused mindset with the ability to work both independently and collaboratively in a fast-paced on-site environment in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary benchmarked to the local market and your level of experience.
• Fully Paid Training to prepare you completely for your role before you begin serving customers.
• Comprehensive Health Insurance for your peace of mind throughout your employment.
• Fully Paid Relocation Package covering your flight, airport transfer, and hotel accommodation upon arrival in Bulgaria — we take care of every detail of your move.
• Monthly Performance Bonus rewarding your dedication and achievements in delivering outstanding customer support.
• A vibrant, multicultural workplace where Icelandic‑speaking professionals and colleagues from across Europe collaborate every day.
• Ongoing career development opportunities within Mercier Consultancy Group and our extensive network of partner organisations.
• And Much More Life in Bulgaria Relocating to Bulgaria is an experience that consistently surprises and delights professionals from across Europe.

Sofia, Bulgaria's vibrant capital, is a city that effortlessly blends rich history with a modern, cosmopolitan energy. With an affordable cost of living, a warm continental climate, stunning mountain landscapes just minutes from the city, and a thriving arts and dining scene, Bulgaria offers an exceptional quality of life that rivals many of its Western European counterparts.

Whether you enjoy hiking in Vitosha Nature Park, exploring ancient orthodox churches, or unwinding in one of Sofia's many chic cafés and rooftop bars, Bulgaria has something extraordinary to offer every new arrival. For Icelandic‑speaking professionals considering jobs in Bulgaria, the transition is made remarkably smooth thanks to Sofia's welcoming expat community, excellent public transport, and outstanding international connectivity.

Bulgaria is also home to a rapidly expanding Customer Support Services sector, making Sofia one of the most exciting destinations in Europe for multilingual professionals seeking career growth. The local cuisine — from hearty shopska salads to slow-roasted meats and world-class Bulgarian wines — is another reason so many relocating professionals quickly fall in love with their new home.

With our fully paid relocation package and the incredible lifestyle that Bulgaria affords, this Icelandic Speaking Jobs With Paid Relocation Package position in Bulgaria truly represents a once-in-a-career opportunity.

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