Irish Speaking Jobs With Fully Paid Relocation Package - Work In Sofia, Bulgaria

Mercier Consultancy Group; Lisboa; Presencial; EUR 20 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Signing Bonus €1,500

Fully Paid Training

Health Insurance

Career development

Resumo da oferta

Mercier Consultancy Group is recruiting fluent Irish speakers for on-site roles in Sofia, Bulgaria. The position offers a fully paid relocation package, comprehensive training, and a competitive monthly salary with growth potential within a global services environment.

Qualified candidates will be native or fluent Irish speakers with strong English, willing to relocate, and able to work in a fast-paced, multicultural team that serves Irish-speaking clients from Sofia.

Qualificações

• Fluent Irish (written and spoken) is essential.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in customer support or client-facing roles is advantageous.

Responsabilidades

• Deliver high-quality Irish-speaking customer support via phone, email, and live chat.
• Handle inquiries in Irish and English with empathy and accuracy.
• Log and track customer cases in CRM with precise records.
• Collaborate with team leaders and QA to resolve complex customer issues.
• Identify recurring concerns and provide feedback for service improvement.
• Adhere to SLAs and KPIs while maintaining service quality.
• Participate in training sessions to maintain product knowledge.

Conhecimentos

Irish language (fluent)

English proficiency

Customer support experience

Ferramentas

CRM software

Email & live chat tools

Descrição da oferta de emprego

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world‑class employers across the continent. We specialise in placing fluent and native language speakers into rewarding customer support services careers in some of Europe's most vibrant cities. Our commitment to candidate success goes far beyond placement — we provide end‑to‑end support to ensure every professional we represent thrives in both their career and their new home.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for fluent Irish speakers seeking Irish-speaking jobs in a thriving international environment. This Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria places you at the heart of a fast‑paced, professionally managed customer support services operation based on‑site in Sofia, Bulgaria's dynamic and culturally rich capital city. Whether you are looking to launch your customer support career or take your existing experience to the next level, this role offers the perfect platform — complete with a generous relocation package, a competitive salary, and exceptional growth potential within a global organisation.

Key Responsibilities

Deliver high-quality, professional customer support to Irish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.

Handle customer enquiries, complaints, and service requests in Irish and English with empathy, accuracy, and efficiency, striving for first‑contact resolution wherever possible.

Accurately log, track, and update customer cases within the company's CRM and ticketing systems, maintaining precise records in compliance with internal procedures.

Collaborate closely with team leaders, quality assurance specialists, and cross‑functional departments to resolve complex customer issues and elevate cases appropriately when required.

Proactively identify recurring customer concerns and communicate feedback to relevant teams to support continuous service improvement across the customer support services operation.

Adhere to all service level agreements (SLAs), key performance indicators (KPIs), and company quality benchmarks consistently across every customer touchpoint.

Participate actively in ongoing training programmes, team briefings, and coaching sessions to maintain up‑to‑date product knowledge and enhance customer service skills.

Contribute to a positive, inclusive, and high‑performing team culture within the Sofia‑based customer support services environment.

Native or fluent proficiency in Irish (both spoken and written) is essential for this role — all candidate applications must demonstrate strong Irish language communication skills.

A valid EU passport is mandatory for employment eligibility in this position.

Strong command of English (written and verbal) to communicate effectively within an international, multicultural customer support services team.

Previous experience in customer support, customer service, or a client‑facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.

Excellent interpersonal and active listening skills with a natural ability to empathise with customers and deliver calm, effective solutions under pressure.

Proficiency in using computers and digital communication tools, including CRM platforms, email clients, and live chat software.

Willingness to relocate to Sofia, Bulgaria on a full‑time, on‑site basis as part of this exciting international career opportunity.

What We Offer

Competitive Monthly Salary reflective of your experience and language skills within the customer support services sector.

Fully Paid Training programme delivered by experienced professionals to set you up for success from day one.

Comprehensive Health Insurance coverage for your peace of mind throughout your employment.

Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria — making your move as smooth and stress‑free as possible.

Monthly Performance Bonus rewarding your dedication, quality of service, and achievement of key performance targets.

€1,500 Signing Bonus (one‑time payment) awarded to all successful new hires upon joining the team.

Career development and advancement opportunities within a growing international organisation.

A supportive, multicultural work environment where your Irish language skills are genuinely valued.

And Much More…

Life in Bulgaria

Relocating to Bulgaria is one of the most exciting and rewarding decisions you can make as a young professional. Sofia, the capital of Bulgaria, is a vibrant, modern European city that seamlessly blends a rich historical heritage with a contemporary, fast‑moving urban lifestyle. Bulgaria enjoys a wonderful continental climate, with warm, sun‑filled summers perfect for exploring the nearby Vitosha Mountain, and crisp, scenic winters that bring their own unique charm. From stunning Orthodox churches and Roman ruins to lively rooftop bars and world‑class restaurants, Bulgaria offers an extraordinary quality of life that consistently surprises and delights newcomers from across Europe and beyond.

One of the most compelling reasons that professionals choose jobs in Bulgaria is the remarkably affordable cost of living, which allows you to enjoy a high standard of living without stretching your budget. Bulgaria's food scene is rich and diverse, with fresh local produce, hearty traditional cuisine, and an ever‑growing selection of international dining experiences available throughout Sofia. The country's warm and welcoming people, excellent public transport network, and thriving expat community make settling into life in Bulgaria feel natural and enjoyable from the very first week. For Irish speakers looking for a fresh start abroad, an Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria truly represents an unmissable opportunity to build a fulfilling career while experiencing everything this wonderful country has to offer.

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