Hybrid Mainframe Z/Os Support Engineer - Lisbon | Training

Aubay; Lisboa; On-site; EUR 9,600 - 11,000; Full time

Benefits offered by this job

Meal allowances (per working day)

On-site role

Job summary

Aubay Portugal is seeking a Customer Service (Ads Support) specialist in Lisbon to support B2B advertisers with digital advertising tools, resolve product issues, and improve campaign performance. This role blends marketing, technology and customer success in a fast-paced, international environment.

You'll handle inquiries across email and chat, collaborate with Product Operations and Engineering, and aim to maximize CSAT while meeting SLAs. On-site schedule available with rotating shifts.

Qualifications

• Degree in Marketing or related field.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Service Program within Advertising Tech.
• Familiarity with social media platforms and digital advertising fundamentals.
• Excellent customer service, communication and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Identify initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and B2B support cases via email and chat.
• Own customer queries and drive resolution with Product Operations and Engineering.
• Support advertisers with generic, technical, and product-related issues.
• Drive CSAT by ensuring service quality throughout the case journey.
• Provide clear and timely updates across all customer touchpoints.
• Ensure adherence to SLAs while maintaining productivity.

Skills

Digital Marketing

Customer Service

Problem Solving

Communication Skills

Teamwork

Education

Marketing degree

Job description

Location: Lisbon, Portugal (On-site)
Languages: EnglishC1 | English B2

Start Date: 19/11

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience?
Join a fast-paced, international environment where you'll support B2B advertisers using advanced advertising solutions from a leading global tech company (client name confidential).

In this role, you'll become a trusted advisor to advertisers—helping them resolve product issues, understand advertising tools, and improve campaign performance. This is an excellent opportunity to grow your career at the crossroads of marketing, technology, and customer success.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience
• Handle and resolve end-to-end product troubleshooting and B2B customer support cases across email and chat channels
• Own customer queries and drive resolution by collaborating closely with internal Product Operations and Engineering teams
• Support advertisers with generic, technical, and product-related issues
• Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the full case journey
• Provide clear and timely updates across all customer touchpoints
• Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:
  • Product features
  • Common issue types
  • Best practices for digital advertising success

Candidate Profile

We are looking for candidates who combine digital marketing expertise with a strong customer-oriented mindset.

Mandatory Requirements

• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment
• Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently and collaboratively within a team

Working Schedule

Initial Schedule

Monday to Sunday | 07:00 - 19:00

• Rotating shifts:
  • 07:00 - 16:00
  • 10:00 - 19:00

2 rotating days off

Future Schedule (TBC by client)

24/7 rotational shifts, Monday to Sunday

Salary Package

• Base Salary: €920.00 gross/month (paid in 14 months)
• Welcome Bonus: €250.00 gross/month (divided over 12 months)
• Meal Allowance: €7.63 net per working day
• Available from Day 1 (monthly payment)
• Free after 6 months of contract

Enrollment requires a valid NIF and NISS

Why Join Us?

• Gain hands-on experience in B2B digital advertising and AdTech
• Work in a multicultural, high-growth environment
• Build a strong foundation for an international career in Digital Marketing & Customer Success

Position: Customer Service (Ads Support)
Language: