Hybrid IT Support Specialist – Airport Self-Service

Amadeus Hospitality; Lisboa; Híbrido; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Amadeus invites applications for a Customer Support Associate in Lisbon. This shift-based role provides technical support for passenger self-service products used by global airlines and airports, handling incidents, alerts, and change requests to restore services.

You will work with airport IT solutions, cloud and on-premises infrastructure, and participate in incident management, alert handling, and customer reporting. Fluent English and strong communication are essential.

Qualificações

• Strong understanding of IT infrastructure, including cloud environments, networking, and hardware troubleshooting.
• Ability to perform incident management, change management, and root cause analysis with precision.
• Excellent communication skills to interact with airline/airport staff and internal teams.

Responsabilidades

• Respond to customer enquiries via different channels and take ownership from acknowledgement to resolution.
• Log incidents per customer SLA and triage all incidents.
• Investigate root cause using tools like UltraVNC and Kibana; lead investigations and updates to customers.

Conhecimentos

IT infrastructure

Incident management

Change management

Root cause analysis

Analytical skills

Communication skills

Fluent English

Ferramentas

UltraVNC

Kibana

NextGen monitoring tools

Descrição da oferta de emprego

Amadeus invites applications for a Customer Support Associate in Lisbon. This shift-based role provides technical support for passenger self-service products used by global airlines and airports, handling incidents, alerts, and change requests to restore services.

You will work with airport IT solutions, cloud and on-premises infrastructure, and participate in incident management, alert handling, and customer reporting. Fluent English and strong communication are essential.