Hybrid CRM Operations Lead – Service Delivery & Enablement

Amgen; Lisboa; Hybrid; EUR 47,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Flexible commuting

Job summary

Amgen Capability Center Portugal in Lisbon is seeking a CRM Business Operations Manager to lead the CRM operations team outside the US, ensuring users receive timely guidance and service for ELMAC across affiliates.

You will manage demand, improve processes, and collaborate with the CRM platform and IT teams. The role also covers onboarding new Business Analysts, maintaining guidance materials, and driving efficiency with automation and data governance in a cross‑regional environment.

Qualifications

• Experience leading or coordinating teams in commercial operations or CRM operations.
• Strong communication and stakeholder-management skills.
• Ability to distinguish business questions from technical defects.
• Knowledge of territory alignment, data governance or field processes is advantageous.

Responsibilities

• Lead CRM business operations support and set priorities.
• Oversee first-line CRM and business-process support and route to IT.
• Ensure quality controls for data loads, exports, survey setup, and territory updates.
• Collaborate with regional teams and CRM platform/Technology teams.

Skills

CRM operations

Team leadership

Stakeholder management

Business analysis

Process improvement

Tools

Veeva CRM

Salesforce

Job description

Amgen Capability Center Portugal in Lisbon is seeking a CRM Business Operations Manager to lead the CRM operations team outside the US, ensuring users receive timely guidance and service for ELMAC across affiliates.

You will manage demand, improve processes, and collaborate with the CRM platform and IT teams. The role also covers onboarding new Business Analysts, maintaining guidance materials, and driving efficiency with automation and data governance in a cross‑regional environment.