CRM Ops Specialist: Global Enablement & Support

Amgen; Portugal; On-site; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Generous Total Rewards Plan

Flexible work arrangements

Job summary

Amgen Capability Center Portugal in Lisbon invites you to join a team driving healthcare innovation. The CRM Operations Specialist will provide first‑line support for Veeva CRM across Outside US, focusing on ELMAC, partnering with stakeholders to streamline processes.

We value clear communication, thorough data management, and process improvements. The role offers generous benefits and flexible work arrangements within a diverse, global organization.

Qualifications

• Experience in commercial operations, Field Excellence, Sales Operations, CRM operations, or business systems support.
• Understanding of CRM business processes.
• Strong communication, customer support, data management, and process skills.
• Careful attention to detail and quality.
• Ability to work across regional and cross-functional teams and to distinguish business questions and operational requests from technical defects or enhancements.

Responsibilities

• Serve as a first point of contact for CRM and related business‑process questions, clarifying requests, providing guidance, resolving issues where possible, and documenting outcomes.
• Handle operational requests such as data loads and validation, exports, survey setup, territory, user and product setup support, key message operations, and batch invalidation.
• Follow approved procedures, templates, and quality checks to ensure accurate and consistent execution.
• Investigate recurring issues, identify root causes, and suggest lasting fixes or process improvements.
• Prepare clear communications for the CRM Community during broad CRM issues or outages, coordinating with the appropriate teams.
• Support the onboarding of new Business Analyst (BA) users and gradually take ownership of the onboarding process.
• Keep how‑to guides, procedures, training and reference documents up to date and aligned with release guidance.
• Use approved automation and AI‑enabled tools where appropriate to improve efficiency and consistency.
• Contribute to self‑service resources, reusable documentation, process improvements, and team projects when service workload allows.

Skills

CRM operations

Data management

Communication

Process improvements

Tools

Veeva CRM

Salesforce

Job description

Amgen Capability Center Portugal in Lisbon invites you to join a team driving healthcare innovation. The CRM Operations Specialist will provide first‑line support for Veeva CRM across Outside US, focusing on ELMAC, partnering with stakeholders to streamline processes.

We value clear communication, thorough data management, and process improvements. The role offers generous benefits and flexible work arrangements within a diverse, global organization.