HR Operations Specialist

OLX; Lisboa; Presencial; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12-month contract (maternity leave)

Hybrid work model — Lisbon, 3 days in‑

Medical insurance

Flexible benefits

Training and e-courses

Resumo da oferta

OLX in Lisbon is seeking an HR Operations Specialist to deliver a high level of service, applying Labour Law and corporate policies to employees and managers. You will support HR continuous improvement initiatives and act as a trusted partner across the organization.

Responsibilities include managing employee inquiries, benefits, absences, and life-cycle events in HR systems, plus onboarding and offboarding. The role offers a 12-month maternity cover with a hybrid model in Lisbon.

Qualificações

• 2+ years in HR operations in international environment.
• Strong Portuguese and English communication.
• Experience with working time calculations and compliance.
• Experience onboarding foreign nationals and visa processes.
• Familiarity with HR systems and data privacy.
• Willingness to adopt AI-driven solutions.

Responsabilidades

• Maintain deep knowledge of OLX HR policies to resolve first-line inquiries.
• Answer employee questions about benefits, absences, and procedures.
• Process life-cycle events in HR systems while ensuring data integrity.
• Administer employee benefits and onboarding/offboarding tasks.
• Support onboarding/offboarding to ensure smooth transitions.
• Document policies for easy reference and support.
• Provide payroll, absence, and leave reporting as defined.
• Maintain data quality across records and systems.
• Assist in HR system upgrades and pilots.
• Educate employees and managers on HR systems for self-service.

Conhecimentos

Portuguese & English

Customer service

Time management

HR systems

Payroll knowledge

Data accuracy

AI & automation awareness

MS Office / G-Suite

Stakeholder communication

Descrição da oferta de emprego

WELCOME TO OLX

We're buildingmarketplace sustainable ecosystemsthat millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters:safe,smart, andenvironmentally responsible.

We do this withcourageto innovate,commitmentto outcomes,collaborationacross 50+ nationalities and 7 markets, and a customer-ledapproach that puts real people first. Add adesire to win– and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands – including AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

The HR Operations Specialist plays a critical role in ensuring that employees and managers have a positive first impression of HR by providing a high level of service and demonstrating a strong knowledge of Labour Law and Corporate policies. In this role, you will support not only employees and managers but will also contribute to HR continuous improvement efforts.

What responsibilities will you get when working with us?

• Maintaining a detailed understanding of OLX HR policies and processes in order to partner employees and managers in resolving first-line questions and issues
• Responding to the general employee and manager inquiries regarding HR and OLX Corporate policies and procedures related to benefits, absences, etc. and providing the appropriate resources to effectively resolve the issue
• Proactively and in a timely manner processing employee life-cycle transaction(s) in the HR systems ensuring the integrity, accuracy, and confidentiality of HR-related data
• Administering employee benefits schemes, answering employee questions, and appropriately processing necessary documentation
• Supporting employees in onboarding/offboarding activities to ensure a smooth transition
• Maintaining proper documentation of OLX policies and procedures for easy reference and support
• Compiling and providing basic reporting needs related to payroll, absences, leaves, etc., as defined
• Maintaining records, databases, and other systems to ensure there is high data quality, accuracy, and integrity at all times are kept up to date and accurate at all times
• Contributing to HR system upgrades and maintenance by participating in pilots and testing
• Providing education and support to employees and managers on the use of the HR Systems to promote self-service, as appropriate.

What will you need to be successful in this role?

• Minimum 2 years of HR operations experience in a fast-paced international environment
• Excellent language skills in Portuguese and English (B2-C1) - strong communication skills, both written and verbal
• Customer Service Orientation: Able to ask questions to understand customer needs: responding quickly, efficiently, accurately, and in accordance with OLX guidelines
• Deep understanding and hands-on experience in working time calculation — including interpreting complex regulations, ensuring compliance, and optimizing related processes
• Proven experience in employing foreign nationals, with strong knowledge of legal requirements, documentation processes, and best practices for ensuring smooth onboarding and compliance
• Openness to new technologies and AI-driven solutions, with a proactive approach to identifying and implementing innovations that enhance efficiency and accuracy
• Strong computer skills, proficient in the use of Microsoft Office programs including G-Suit, Word, Excel
• Detail-oriented with the ability to handle multiple projects in a fast-paced environment
• Ability to positively interact with multiple levels within the organization

What do you get from us?

• A 12-month contract (maternity leave cover)
• The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor
• A team-oriented culture that values collaboration, open communication, and community
• Complex compensation package (performance-based bonus, medical insurance, flexible benefits)
• Continuous investment in your development, through trainings and e-courses
• Working in a hybrid model (3 days a week from our Lisbon office)
• Friendly, curious and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply.

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.

Grupa OLX sp. z o.o. has implemented an internal procedure for reporting violations of the law. You have the right to report a violation of the law via website or by phone using any of the phone numbers listed on this site. The verification of reports and the undertaking of follow-up actions are handled by authorized members of the ethics and compliance team. All reports will be treated with the utmost care, confidentiality and in accordance with applicable law.