HR Operations Admin (Temporary Assignment)

NetJets Europe; Paço de Arcos; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

NetJets Europe is seeking an HR Services professional to manage the full employee lifecycle, from onboarding to offboarding, ensuring service levels and compliance with labour laws in Portugal.

You will handle HR records, act as the main contact for employee paperwork, and support HR programs across the enterprise. Fluent English and knowledge of Portuguese labour regulations are essential assets for this role.

Qualificações

• University degree in HR or related field preferred.
• 2–3 years in a similar HR role.
• Good knowledge of Portuguese Labour Law, Tax and Social Security.
• Knowledge of EU social security regs is an advantage.
• Experience with ticket management systems preferred.
• Fluent in Business English (written and spoken).

Responsabilidades

• Process accurate and consistent HR recordkeeping and personnel files.
• Serve as central point of contact for employees' paperwork to other departments.
• Manage HR Helpdesk tickets; resolve timely and accurately.
• Respond to queries via email, phone, self-service, or in person within SLAs.
• Ensure documentation is delivered to employees and company per labour laws.
• Maintain data integrity in HR systems per processes.
• Provide admin support to company HR programs to meet quality standards.

Conhecimentos

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Formação académica

University degree in HR/Management or relevant (preferred)

Ferramentas

Ticketing systems

Descrição da oferta de emprego

Purpose of Position

Provide HR services and information, the full employee lifecycle (onboarding to offboarding), ensuring exceptional customer service within the pre-defined SLA, accuracy and adherence to the defined processes and labour laws.

Tasks and Responsibilities

• Process accurate and consistent recordkeeping and maintenance of HR records and personnel files related to employment in accordance with company practice and labour laws;
• Serve as the central point of contact for all employees’ paperwork to other departments, to ensure integrity, accuracy and completeness of data;
• Manages the HR Helpdesk ticket system by resolving tickets timely and accurately;
• Respond and follow up on all queries received by any of the HR channels available (e-mail, phone, Employee self-service tool, face to face) accurately and within the pre-defined SLA;
• Ensure all necessary documentation is filled in and delivered to the employee and to the company to comply with labour law and company policies and procedures;
• Maintain the integrity of the information entered and maintained in the HR systems by reviewing entries for accuracy and in accordance with HR processes;
• Provide administrative support to companywide programmes that might require HR Services intervention, to guarantee that quality standards and timelines are met.

Education

Not Specified

Years Of Experience

2-4 years of experience

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)

• University degree in Human Resources, Management, or other relevant (preferred);
• Minimum 2 to 3 years of experience in a similar role;
• Good knowledge of Portuguese Labour Law, Tax and Social Security regulations;
• Knowledge of EU social security regulations is an advantage;
• Experience in ticket management systems (preferred);
• Fluency in Business English (written and spoken).