Hotel Operations Leader: Guest Experience & Profit

Locke Hotels; Lisboa; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Locke Hotels in Lisbon seeks an Operations Manager to lead and support departmental colleagues and teams, ensuring tasks are allocated and day-to-day hotel operations run smoothly. The role focuses on profitability while delivering high service quality and compliance with standards.

Direct report to the General Manager of the Hotel. The ideal candidate has 5+ years in hotel operations, with a track record in managing multiple departments including F&B, and strong leadership, financial acumen,

Qualificações

• Bachelor's degree in hospitality management or related field.
• Minimum 5 years in hotel operations, with at least 2 years in a managerial role.
• Proven track record in multi-department operations including F&B.
• Strong leadership, communication and problem-solving skills.
• Excellent financial acumen with understanding of hotel revenue streams.

Responsabilidades

• Lead and coordinate all hotel departments, ensuring service quality.
• Optimize occupancy and ADR; manage budgeting and cost controls.
• Recruit, develop and mentor department heads; conduct performance reviews.
• Ensure compliance with brand standards, SOPs, safety and regulatory requirements.
• Support events and lifestyle programming; maintain guest satisfaction.

Conhecimentos

Leadership

People management

Communication

Problem-solving

Financial acumen

PMS / POS knowledge

Hospitality operations

Guest experience

Formação académica

Bachelor's degree in hospitality management

Ferramentas

PMS

POS systems

Descrição da oferta de emprego

Locke Hotels in Lisbon seeks an Operations Manager to lead and support departmental colleagues and teams, ensuring tasks are allocated and day-to-day hotel operations run smoothly. The role focuses on profitability while delivering high service quality and compliance with standards.

Direct report to the General Manager of the Hotel. The ideal candidate has 5+ years in hotel operations, with a track record in managing multiple departments including F&B, and strong leadership, financial acumen,