Hotel Director (S)

Silversea; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Silversea is seeking an experienced hotel operations leader for our luxury onboard team. You will manage multi-outlet operations, uphold Forbes 5-star standards, and ensure an exceptional guest experience through strong leadership and attention to detail.

The ideal candidate has 6-8 years in luxury hospitality, 5+ in management, and fluent English. Cruise line hospitality experience is a plus; candidates from luxury service industries are welcome.

Qualificações

• Proven 5* Luxury experience with minimum of 6-8 years in luxury hotel operations and service culture (multi-outlet) and at least 5 years in a management level.
• Strong leadership skills, attention to details and exceptional guest experience focus.
• Previous cruise line experience is an advantage, but not limited to luxury hospitality and other service-driven industries.
• Excellent fluent English (verbal and written). Conversational skills in additional languages are a plus.

Responsabilidades

• Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness
• Forbes Standard: Embrace and Aspire to be Forbes 5 star
• Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection
• ATRI – Ability to resolve challenges onboard and all issues are solved onboard
• Daily powerful and inspiring Morning meeting Mentors and supports Heads of departments, identifies training needs, and talent development
• Actively participates in weekly public health inspections and ensures corrective actions are completed

Conhecimentos

Luxury hospitality experience

Leadership

Guest service focus

Descrição da oferta de emprego

• Proven 5* Luxury experience required with minimum of 6-8 years of professional experience in luxury hotel operations/luxury atmosphere and service culture (multi-outlet) and at least 5 years at a management level.
• Strong leadership skills, Attention to details and exceptional Guest experience focus
• Previous cruise line experience is an advantage, but not limited to experience in luxury hospitality, and other service-driven industries.
• Excellent fluent English (verbal and written). Conversational skills in additional languages are considered an asset.

Duties and Responsibilities:

• Takes responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness
• Forbes Standard: Embrace and Aspire to be Forbes 5 star
• Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection
• ATRI – Ability to resolve challenges onboard and all issues are solved onboard
• Daily powerful and inspiring Morning meeting Mentors and supports Heads of departments, identifies training needs, and talent development
• Actively participates in weekly public health inspections and ensures corrective actions are completed