Digital Campaign Optimization Specialist with Hebrew

Boeva Tech; Lisboa; Presencial; EUR 19 730 - 21 204; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Meal Card

Holiday Bonuses

Relocation assistance

Fully furnished housing

Resumo da oferta

Boeva Tech in Lisbon invites Hebrew-speaking customer experts to join a global tech leader’s operations team. You’ll support SMB advertisers via chat, email, and phone, focusing on campaign optimization and platform troubleshooting, while maintaining a customer-first approach.

Relocation with full support is offered for international candidates, and a comprehensive benefits package starts immediately. Hours are full-time, 40 hours/week, with 8-hour shifts in a dynamic, multilingual environment.

Qualificações

• Hebrew (C2) required.
• English (B2+) required for internal training.
• Strong customer focus and empathy.
• Team-oriented mindset across diverse colleagues.
• Excellent problem-solving and adaptability.
• Ability to handle confidential information professionally.

Responsabilidades

• Deliver high-quality customer support in Hebrew (plus some English).
• Assist clients with pre- and post-sales inquiries focusing on campaign optimization and platform troubleshooting.
• Maintain a customer-first mindset with a friendly, empathetic, solution-oriented approach.
• Contribute to high CSAT scores through outstanding service.
• Educate advertisers on self-service tools and assist with technical concerns.
• Handle sensitive data with discretion and integrity.
• Use soft skills to de-escalate situations when needed.

Conhecimentos

Hebrew fluency

English proficiency

Customer focus

Team player

Problem solving

Confidential information

Descrição da oferta de emprego

Join a Global Tech Leader and Elevate Your Career!

Are you fluent in Hebrew and passionate about delivering exceptional customer experiences? Do you have a strong interest in digital advertising and a desire to help small and medium-sized businesses grow through Meta's powerful tools? This opportunity is for you!

Our client, a globally recognized American tech giant based in Menlo Park, California, is seeking Operations Customer Experts to support Hebrew-speaking SMB clients. You'll be part of a dynamic, international team that assists customers via chat, email, and phone, helping them succeed through excellent service and expert guidance on Meta's advertising solutions.

Your Responsibilities:

• Deliver high-quality customer support in Hebrew (with some English communication).

• Assist clients with both pre- and post-sales inquiries, focusing on campaign optimization and platform troubleshooting.

• Maintain a customer-first mindset with a friendly, empathetic, and solution-oriented approach.

• Contribute to achieving strong Customer Satisfaction Scores (CSAT) through outstanding service.

• Educate advertisers on self-service tools and assist with technical concerns or issues.

• Handle sensitive data with discretion and integrity.

• Apply your soft skills to de-escalate challenging situations when needed.

What We're Looking For:

• Fluency in Hebrew (C2 level) - Required.

• English proficiency (B2+) - Needed for internal communication and training.

• Strong customer focus and empathy.

• Team player mindset - Work effectively with colleagues from diverse backgrounds.

• Excellent problem-solving and adaptability skills.

• Ability to handle confidential information with professionalism.

Compensation & Benefits:

International Candidates (relocation to Portugal):

• €1,478.16/month gross
  (includes base salary, holiday/Christmas bonuses, meal allowance, and room allowance)

Local Candidates (already residing in Portugal):

• €1,767.50/month gross
  (includes base salary, holiday/Christmas bonuses, and meal allowance; no room allowance)

Additional Perks:

• Private Health Insurance - Full coverage from day one

• Meal Card - Monthly food allowance

• Holiday Bonuses - Enjoy rewards during summer and winter holidays

Training Program:

• Duration: 15 working days

• Schedule: Full-time (exact hours to be confirmed)

• Language: Conducted in English

• Training Compensation: €92.80 per week

Working Schedule & Location:

• Hours: 40 hours/week (8-hour shifts + 1-hour lunch), 5 days/week

• Shift Range: Monday to Sunday, between 06:00 and 00:00

• Shift Planning: Provided 4 weeks in advance

• Location: Lisbon City Center - Work in a lively and collaborative environment

Relocation Package (International Candidates)

We'll support your move every step of the way with:

• Airport pick-up

• Full assistance with paperwork (residency, banking, etc.)

• Initial flight reimbursement

• Annual return flight to your home country (EU only)

• 14 months in a fully equipped company apartment

• Welcome kit: bed linens, towels, and more

Accommodation Details

Enjoy stress-free living in fully furnished shared apartments, expenses covered (Wi-Fi, electricity, cable TV). Apartments are 20-60 minutes from the office and shared with other young professionals to help you connect and feel at home from day one.

Extra Perks

• Free Portuguese language courses

• Access to sports activities, cooking classes, and social events

• A welcoming, multicultural team culture

Hiring process

• Client's application review
• Online Tests
• Interview with the client
• Job Offer