Hebrew Speaking Customer Advisor

Ignite; Lisboa; Presencial; EUR 18 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid onboarding

Career advancement

Multicultural workplace

Health coverage after 6 months

Lisbon lifestyle benefits

Resumo da oferta

Ignite in Lisbon, Portugal, is seeking a Hebrew-speaking Customer Experience Advisor for a full-time on-site role. You will support Hebrew-speaking commercial clients and consumers, resolve technical issues, and guide users through platform features and ad setups.

This entry-level position offers full paid training, relocation options for local residents in Lisbon, and opportunities for career progression across QA, training, and management within a multicultural team.

Qualificações

• Fluent Hebrew (written and spoken).
• Minimum English proficiency for internal comms and software usage.
• Tech-savvy with high empathy and strong listening abilities.

Responsabilidades

• Assist users and commercial accounts via chat, email, and phone with platform navigation and ad features.
• Troubleshoot technical issues and guide users through steps, escalating advanced cases when needed.
• Meet quality benchmarks and CSAT metrics through timely, accurate service delivery.
• Provide guidance on account security, tool adoption, and ad setup optimization.
• Attend training modules to stay updated on software changes and workflows.

Conhecimentos

Hebrew fluency

English proficiency

Empathy

Active listening

Descrição da oferta de emprego

Position: Hebrew-Speaking Customer Experience Advisor

Location: On-site (Lisbon, Portugal)

Contract & Hours: Full-time, permanent position

Experience: Entry-level ( customer service background preferred, but full paid training is provided)

Overview

Ready to build your career in Europe's growing tech hub? We are hiring customer-centric Hebrew speakers to support a global leader in digital platforms, ad network solutions, and social media tools. Operating from Lisbon, you will serve as the primary contact for Hebrew-speaking commercial clients and consumers, resolving technical issues and delivering support.

Key Responsibilities

• Customer Support: Assist users and commercial accounts via chat, email, and phone with platform navigation, account setups, and ad features.
• Troubleshooting: Resolve technical issues, guide users through step-by-step solutions, and escalated advanced cases to specialized tech teams.
• Target Achievement: Meet quality benchmarks and CSAT metrics through timely, accurate service delivery.
• Platform Guidance: Provide strategic recommendations on account security, tool adoption, and ad setup optimization.
• Continuous Learning: Attend routine training modules to remain current on software updates, feature rollouts, and operational workflows.

Minimum Requirements & Eligibility

• Language Capabilities: Fluent Hebrew (written and spoken); minimum B2 English proficiency for internal comms and software usage.
• Work Authorization: EU/EEA/Swiss citizenship or a valid Portuguese Residence Permit (Título de Residência) permitting full-time work (no visa sponsorship provided).
• Digital Literacy & Soft Skills: Tech-savvy with high empathy, strong listening abilities, and a solution-oriented mindset.

Compensation & Packages

• Option 1: Local Package (Current Residents)
  • Base Salary: €1,767 gross monthly (12 payments/year)
  • Incentives: Monthly performance bonuses + daily meal allowance
• Option 2: Relocation Package (Moving to Lisbon)
  • Base Salary: €1,478.16 gross monthly
  • Housing: Dedicated private room in a shared company apartment with all utility bills covered
  • Travel: Flight ticket to Lisbon provided + airport pickup
  • Admin Support: On-the-ground support acquiring NIF, NISS, and local bank account setup

Perks & Environment

• Paid Onboarding: Full compensation from day one of training.
• Career Advancement: Clear internal advancement tracks across QA, training, and management.
• Company Culture: Multicultural workplace featuring modern facilities, recreational areas, and team lounges.
• Health & Wellness: Private health coverage provided after 6 months.
• Lifestyle Advantages: Enjoy Lisbon's warm climate, coastal environment, and company-sponsored social outings.