Digital Campaign Optimization Specialist with Hebrew

Business Intelligence Sales Consultants; Lisboa; Presencial; EUR 16 494 - 19 730; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Meal Card

Holiday Bonuses

Resumo da oferta

Meta, a global tech leader, is hiring Operations Customer Experts to support Hebrew-speaking SMB clients from Lisbon. You will handle chat, email, and phone, guiding advertisers through Meta's advertising tools with a focus on campaign optimization and excellent service.

Includes relocation to Portugal, a comprehensive benefits package, 40-hour work weeks, and a 15-day training program conducted in English.

Qualificações

• Hebrew fluency at C2 level is required.
• English proficiency at B2+ level for internal communication and training.
• Strong customer focus and empathy is essential.
• Ability to work well with colleagues from diverse backgrounds.
• Excellent problem-solving and adaptability skills.

Responsabilidades

• Provide high-quality support in Hebrew via chat, email, and phone.
• Assist clients with pre- and post-sales inquiries, focusing on campaign optimization and platform troubleshooting.
• Maintain a customer-first mindset with a friendly, empathetic, and solution-oriented approach.
• Contribute to achieving strong CSAT through outstanding service.
• Educate advertisers on self-service tools and assist with technical concerns.
• Handle confidential information with discretion and integrity.
• Apply soft skills to de-escalate challenging situations when needed.

Conhecimentos

Hebrew (C2) fluency

English (B2+)

Customer focus

Empathy

Team player

Problem solving

Descrição da oferta de emprego

Join a Global Tech Leader and Elevate Your Career!

Are you fluent in Hebrew and passionate about delivering exceptional customer experiences? Do you have a strong interest in digital advertising and a desire to help small and medium-sized businesses grow through Meta's powerful tools? This opportunity is for you!

Our client, a globally recognized American tech giant based in Menlo Park, California, is seeking Operations Customer Experts to support Hebrew-speaking SMB clients. You'll be part of a dynamic, international team that assists customers via chat, email, and phone, helping them succeed through excellent service and expert guidance on Meta's advertising solutions.

Your Responsibilities:

• Deliver high-quality customer support in Hebrew (with some English communication).
• Assist clients with both pre- and post-sales inquiries, focusing on campaign optimization and platform troubleshooting.
• Maintain a customer-first mindset with a friendly, empathetic, and solution-oriented approach.
• Contribute to achieving strong Customer Satisfaction Scores (CSAT) through outstanding service.
• Educate advertisers on self-service tools and assist with technical concerns or issues.
• Handle sensitive data with discretion and integrity.
• Apply your soft skills to de-escalate challenging situations when needed.

What We're Looking For:

• Fluency in Hebrew (C2 level) – Required.
• English proficiency (B2+) – Needed for internal communication and training.
• Strong customer focus and empathy.
• Team player mindset – Work effectively with colleagues from diverse backgrounds.
• Excellent problem-solving and adaptability skills.Ability to handle confidential information with professionalism.

Compensation & Benefits:

International Candidates (relocation to Portugal):

• €1,478.16/month gross (includes base salary, holiday/Christmas bonuses, meal allowance, and room allowance)

Local Candidates (already residing in Portugal):

• €1,767.50/month gross (includes base salary, holiday/Christmas bonuses, and meal allowance; no room allowance)

Additional Perks:

• Private Health Insurance – Full coverage from day one
• Meal Card – Monthly food allowance
• Holiday Bonuses – Enjoy rewards during summer and winter holidays

Training Program:

• Duration: 15 working days
• Schedule: Full-time (exact hours to be confirmed)
• Language: Conducted in English
• Training Compensation: €92.80 per week

Working Schedule & Location:

• Hours: 40 hours/week (8-hour shifts + 1-hour lunch), 5 days/week
• Shift Range: Monday to Sunday, between 06:00 and 00:00
• Shift Planning: Provided 4 weeks in advance
• Location: Lisbon City Center – Work in a lively and collaborative environment

Relocation Package (International Candidates)

• Airport pick-up
• Full assistance with paperwork (residency, banking, etc.)
• Initial flight reimbursement
• Annual return flight to your home country (EU only)
• 14 months in a fully equipped company apartment
• Welcome kit: bed linens, towels, and more

Accommodation Details

Enjoy stress-free living in fully furnished shared apartments, expenses covered (Wi-Fi, electricity, cable TV). Apartments are 20–60 minutes from the office and shared with other young professionals to help you connect and feel at home from day one.

Extra Perks

• Free Portuguese language courses
• Access to sports activities, cooking classes, and social events
• A welcoming, multicultural team culture

Hiring process:

• Client's application review
• Online Tests
• Interview with the client
• Job Offer