Head of Deployment & Support (LIMS Europe)

Eurofins; Braga; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Stable employment

Tools for work

International company

Hybrid work mode

Job summary

Eurofins Scientific in Braga, Portugal, seeks a Head of Deployment and Support to lead the delivery of deployment, service availability, and change management across Europe. You will manage a team of engineers, drive a service delivery culture, and partner with internal and external stakeholders to maximize value.

The role is based in Braga, with a hybrid work model (4 days in the office per week), and supports the Clinical LIMS Europe Program across regions.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 5+ years in service management and/or rollouts.
• Proficiency with service management and project management tools.
• Working knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA.
• Knowledge of agile frameworks.
• Knowledge of Clinical Diagnostics and/or Laboratory processes.
• ITIL v3 or v4 foundation.

Responsibilities

• Define and deliver a service delivery culture with ITIL-aligned processes.
• Lead a team of service deployment and cloud/infrastructure engineers.
• Provide regular status updates to senior leadership during major incidents.
• Coordinate root-cause analysis and mitigation strategies for incidents.
• Develop observability across applications and maintain change management.

Skills

Service management

Team leadership

Azure DevOps

BMC Helix

ITIL v3/v4

Change management

Cloud & on-prem infra

Project management

Agile methodologies

Incident management

Education

Bachelor’s degree in CS/Engineering or related

Tools

BMC Helix

Azure DevOps

JIRA

Trello

Job description

Eurofins Scientific in Braga, Portugal, seeks a Head of Deployment and Support to lead the delivery of deployment, service availability, and change management across Europe. You will manage a team of engineers, drive a service delivery culture, and partner with internal and external stakeholders to maximize value.

The role is based in Braga, with a hybrid work model (4 days in the office per week), and supports the Clinical LIMS Europe Program across regions.