Guest Services Front Desk Agent

The Ritz-Carlton Hotel Company, L.L.C.; Sintra; Presencial; EUR 12 000 - 17 000; Tempo integral

Resumo da oferta

The Ritz-Carlton Sintra is seeking a Full Time Front Desk/Guest Services Associate to support guest payments, check-ins, and inquiries. You will ensure accurate processing of charges, coordinate with housekeeping, and maintain professional guest interactions.

Responsibilities include handling various payment methods, balancing receipts, and assisting in staff training. A high standard of courtesy and a proactive problem-solving approach is required in a luxury environment.

Qualificações

• High school diploma or GED required.
• Minimum 1 year related work experience preferred.
• Experience in hospitality or guest services a plus.

Responsabilidades

• Assist with expediting problem payments and follow up with guest satisfaction.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle all payment types (room charges, cash, checks, debit, or credit).
• Balance and drop receipts per Accounting specifications.
• Coordinate with Housekeeping to track room readiness.
• Assist management in training and coaching staff.

Conhecimentos

Customer service

Cash handling

Guest relations

Payment processing

Formação académica

High school diploma or GED

Descrição da oferta de emprego

The Ritz-Carlton Sintra is seeking a Full Time Front Desk/Guest Services Associate to support guest payments, check-ins, and inquiries. You will ensure accurate processing of charges, coordinate with housekeeping, and maintain professional guest interactions.

Responsibilities include handling various payment methods, balancing receipts, and assisting in staff training. A high standard of courtesy and a proactive problem-solving approach is required in a luxury environment.