GUEST SERVICES AGENT - River Cruises 2027 season

PeopleConquest - Recursos Humanos; Porto; On-site; EUR 16,000 - 25,000; Full time

Benefits offered by this job

European nationality required

Job summary

PeopleConquest RH is recruiting for River Cruises Europe for the 2027 season as a Guest Services Agent. This role centers on delivering friendly, personalized front-desk service 24 hours a day, ensuring high standards of guest care aboard ships in Porto, Portugal.

You will handle embarkation and disembarkation planning, guest information, on-board sales, and coordination of shore excursions, while maintaining calm under pressure and delivering exceptional service.

Responsibilities

• Center the heart of information for all guests
• Transaction of all on board sales
• Operation of phone switchboard, cashless system and safety system
• Full understanding of guest infotainment system and guarantee of its smooth operation
• 24h Concierge Services
• Organization and planning of embarkation / disembarkation
• Preparation and execution of a smooth check-in and check-out
• Read and update the logbook daily and take action accordingly
• Check guest manifests and special request lists for all arriving guests
• Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up
• Prepares the guest lists, party invitations, menus, and special notes from the ships management
• Assist in guest medical disembarkations with support of the management
• Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
• Organizing guest information documents (city maps / brochures / handouts)
• Assistance with coordination and dispatching of shore excursions
• Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Job description

PEOPLECONQUEST RH is making the process recruitment for RIVER CRUISES EUROPE for 2027 season: GUEST SERVICES AGENT

PURPOSE OF POSITION

• To provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with OUR CLIENT Cruises’ high standard of guest services.
• This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.

YOUR RESPONSIBILITIES

This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added in the future depending on the final departmental development. The holder of this statement can be asked to take on other tasks in addition of the ones stated on the paper.

• Center “the heart” of information for all guests
• Transaction of all on board sales
• Operation of phone switchboard, cashless system and safety system
• Full understanding of guest infotainment system and guarantee of its smooth operation
• 24h Concierge Services
• Organization and planning of embarkation / disembarkation
• Preparation and execution of a smooth check-in and check-out
• Read and update the logbook daily and take action accordingly
• Check guest manifests and special request lists for all arriving guests
• Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken
• Prepares the guest lists, party invitations, menus, and special notes from the ships management
• Assist in guest medical disembarkations with support of the management
• Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
• Organizing guest information documents (city maps / brochures / handouts)
• Assistance with coordination and dispatching of shore excursions
• Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Salary: €1400 – €2260 net/month

TEAMWORK

Outstanding flexibility: must be able to work alone, in different shifts (day time or night time) as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of client.

*MUST HAVE EUROPEAN NATIONALITY*