24/7 Guest Services Concierge

PeopleConquest - Recursos Humanos; Porto; On-site; EUR 16,000 - 25,000; Full time

Benefits offered by this job

European nationality required

Job summary

PeopleConquest RH is recruiting for River Cruises Europe for the 2027 season as a Guest Services Agent. This role centers on delivering friendly, personalized front-desk service 24 hours a day, ensuring high standards of guest care aboard ships in Porto, Portugal.

You will handle embarkation and disembarkation planning, guest information, on-board sales, and coordination of shore excursions, while maintaining calm under pressure and delivering exceptional service.

Responsibilities

• Center the heart of information for all guests
• Transaction of all on board sales
• Operation of phone switchboard, cashless system and safety system
• Full understanding of guest infotainment system and guarantee of its smooth operation
• 24h Concierge Services
• Organization and planning of embarkation / disembarkation
• Preparation and execution of a smooth check-in and check-out
• Read and update the logbook daily and take action accordingly
• Check guest manifests and special request lists for all arriving guests
• Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up
• Prepares the guest lists, party invitations, menus, and special notes from the ships management
• Assist in guest medical disembarkations with support of the management
• Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
• Organizing guest information documents (city maps / brochures / handouts)
• Assistance with coordination and dispatching of shore excursions
• Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Job description

PeopleConquest RH is recruiting for River Cruises Europe for the 2027 season as a Guest Services Agent. This role centers on delivering friendly, personalized front-desk service 24 hours a day, ensuring high standards of guest care aboard ships in Porto, Portugal.

You will handle embarkation and disembarkation planning, guest information, on-board sales, and coordination of shore excursions, while maintaining calm under pressure and delivering exceptional service.