Guest Experience Lead — Dynamic Aparthotel

Staycity Group; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Education Support

Volunteer days

Employee Assistance Program (EAP)

Resumo da oferta

Wilde in Lisbon is seeking a Guest Services Manager to lead our Guest Services Hosts and the wider team across lobby, reception, and F&B spaces. Embrace a fast-paced, evolving environment while delivering exceptional service as the face of Wilde.

Join a growing aparthotel operator with a strong European footprint and a culture that values inclusivity, enthusiasm, and guest satisfaction.

Qualificações

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
• Knowledge of Front Office operations
• Some previous F&B/Barista experience is preferred but training can be provided

Responsabilidades

• Endless Opportunities in One Space: welcoming guests or crafting the perfect cocktail in the lobby, bar, and host stand.
• Be the Ultimate Brand Ambassador: be the face of Wilde and represent us with pride.
• Maintain a fun, fast-paced environment while communicating with multiple departments and delivering excellent service.
• Lead with kindness and respect to foster an inclusive team culture.
• Engage with the community and participate in local charity initiatives.

Descrição da oferta de emprego

Wilde in Lisbon is seeking a Guest Services Manager to lead our Guest Services Hosts and the wider team across lobby, reception, and F&B spaces. Embrace a fast-paced, evolving environment while delivering exceptional service as the face of Wilde.

Join a growing aparthotel operator with a strong European footprint and a culture that values inclusivity, enthusiasm, and guest satisfaction.