Greek Customer Care Agent - Lisbon On-Site (Relocation)

C&D Talent Advisory - Academy; Viseu; Sur place; EUR 17 000 - 18 000; Plein temps

Avantages offerts par ce poste

Health insurance from day 1 (fully or

Résumé du poste

C&D Talent Advisory - Academy in Lisbon seeks a Greek-speaking Customer Service Agent to support customers on a global e-commerce platform. The role focuses on resolving inquiries via phone, email, and chat in Greek, while upholding quality and policy standards.

You will join an international team in Lisbon, handling high volumes during promotions and ensuring a smooth user experience for Greek users worldwide. Training is provided and relocation support is available for qualified candidates.

Qualifications

• C1/C2 Greek (mandatory).
• English B2 or higher.
• Strong customer service and communication skills.
• Good understanding of e-commerce platforms and digital services.
• Empathy and rational decision-making abilities.
• Ability to manage high-volume customer interactions.

Responsabilités

• Provide customer support via phone, email, and chat in Greek.
• Assist customers with account inquiries, product questions, and service issues.
• Maintain high standards of customer satisfaction and service quality.
• Document interactions accurately in internal systems.
• Handle high contact volumes during promotion periods.
• Follow platform policies and service standards to resolve customer cases efficiently.

Connaissances

Greek language (C1/C2)

Customer service

Communication

Problem solving

Multitasking

E-commerce knowledge

Description du poste

C&D Talent Advisory - Academy in Lisbon seeks a Greek-speaking Customer Service Agent to support customers on a global e-commerce platform. The role focuses on resolving inquiries via phone, email, and chat in Greek, while upholding quality and policy standards.

You will join an international team in Lisbon, handling high volumes during promotions and ensuring a smooth user experience for Greek users worldwide. Training is provided and relocation support is available for qualified candidates.