Service Desk Analyst

Primeit; Guarda; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Primeit in Portugal is seeking a Service Desk Analyst to join a growing global team. You will handle L1 support via phone, email and ticketing, resolving incidents and requests with a strong customer service focus.

The role requires 2+ years of experience, solid knowledge of Windows OS, Microsoft 365, Active Directory, and ServiceNow. Czech language proficiency (B2+) is required. Candidates must be comfortable with a 24/7 shift pattern.

Qualificações

• 2+ years of experience in Service Desk / IT Support, preferably international.

Conhecimentos

Service Desk experience

L1 support

Windows OS

MS 365/O365

Active Directory

ServiceNow

Genesys

BeyondTrust Bomgar

Networking basics

ITIL

Microsoft Intune

Teams Rooms

Czech language (B2+)

Communication skills

Problem solving

Ferramentas

ServiceNow

Genesys

BeyondTrust (Bomgar)

Descrição da oferta de emprego

Imagine working for a company where your growth is monitored every day, even from a distance. Where you are not just another number, but part of a constantly expanding team.

We are more than 2,430 Primers spread across the world, and we want one more: YOU.

We are looking for a Service Desk Analyst with:

• 2+ years of experience in Service Desk / IT Support, preferably in an international environment;
• Experience providing L1 technical support via phone, email and ticketing systems;
• Good knowledge of Windows Operating Systems, Microsoft 365 / O365 and standard business applications;
• Experience with Active Directory, including password resets, account unlocks and user administration;
• Experience with ticketing tools such as ServiceNow;
• Experience with tools such as Genesys and BeyondTrust (Bomgar) is a plus;
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN and Wi-Fi;
• Experience troubleshooting hardware, software, printers and other IT peripherals;
• Knowledge of Microsoft Intune and device configuration is a plus;
• Experience troubleshooting Microsoft Teams Rooms (MTR) and AV-related issues;
• Basic understanding of Major Incident Management (MIM) and ITIL processes;
• Strong troubleshooting, problem-solving and prioritization skills;
• Excellent communication and customer service skills, with the ability to support and explain technical issues to non-technical users;
• Proactive mindset, team spirit and a strong focus on continuous improvement;
• Availability to work in a rotational 24/7 shift environment;
• Czech – CEFR B2 or higher;

Level of Experience: Mid-Senior (2+ years)