Global Process & Project Lead — Change & BPMN (Lisbon)

Carl Zeiss Vision Portugal S.A.; Lisboa; On-site; EUR 90,000 - 120,000; Full time

Job summary

ZEISS in Lisbon is seeking a Senior International Process & Project Manager to own end-to-end process improvement and lead complex cross-functional programs across an international business network. You will collaborate with process owners, SMEs and senior stakeholders to translate insights into tangible improvements.

Initial focus will be on Customer Support Services, Order Management and Aftersales, with potential expansion to other areas as priorities evolve.

Qualifications

• 10+ years in process or project management with international scope.
• Experience mapping and documenting processes across functions.
• Experience in Customer Support / Aftersales domains is preferred.

Responsibilities

• Drive end-to-end process improvement across functions.
• Design and establish processes with clear ownership.
• Create BPMN documentation and maps.
• Identify improvement opportunities using evidence.
• Lead cross-functional international projects.
• Manage change and stakeholder engagement.
• Deliver projects from initiation to completion.
• Manage timelines, resources and risks.
• Travel internationally as required.

Skills

Process management

Project management

Stakeholder management

Change management

BPMN

Process mining

English fluency

Spanish fluency

International travel

Tools

BPMN tools

Job description

ZEISS in Lisbon is seeking a Senior International Process & Project Manager to own end-to-end process improvement and lead complex cross-functional programs across an international business network. You will collaborate with process owners, SMEs and senior stakeholders to translate insights into tangible improvements.

Initial focus will be on Customer Support Services, Order Management and Aftersales, with potential expansion to other areas as priorities evolve.