BPM & Automation Leader: Transform & Optimize Enterprise

Chain IQ Group; Lisboa; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Chain IQ Group is seeking a BPM & Automation Manager in Lisbon to lead enterprise process transformation, governance and automation initiatives across global teams. You will design scalable process architectures, drive ownership models and KPIs, and partner with business, operations and technology to deliver measurable performance improvements.

Responsibilities include end-to-end transformation, standardisation across regions, and identifying AI-enabled solutions to enhance efficiency and user

Qualifications

• Degree in a relevant field or equivalent professional experience.
• Experience designing and implementing enterprise-wide process architectures.
• Proven leadership of cross-functional BPM transformation initiatives from assessment to adoption.
• Experience across BPM disciplines including architecture, governance, standardisation, operating model, automation or performance management.
• Ability to establish process ownership models, governance frameworks, KPI structures and performance reporting.
• Ability to translate business requirements into automation, digital, data or technology solutions.
• Strong analytical and problem-solving capabilities (root‑cause analysis, value measurement).
• Strong stakeholder leadership and communication with senior business, operations and technology stakeholders.

Responsibilities

• Design and maintain enterprise process architectures and ownership structures across domains.
• Establish governance, decision rights, controls, approvals and performance measures.
• Lead end-to-end process transformation from current-state to future-state with adoption.
• Drive standardisation and harmonisation across regions and units.
• Identify opportunities for workflow automation and AI-enabled solutions.
• Translate challenges into structured transformation and technology initiatives.
• Define KPIs, governance reporting and value-realisation measures.
• Facilitate stakeholder workshops to align priorities and drive execution.
• Coach teams in process management disciplines and continuous improvement.

Skills

Process transformation

Stakeholder leadership

Data-driven analysis

Automation enablement

Education

Relevant university degree

Job description

Chain IQ Group is seeking a BPM & Automation Manager in Lisbon to lead enterprise process transformation, governance and automation initiatives across global teams. You will design scalable process architectures, drive ownership models and KPIs, and partner with business, operations and technology to deliver measurable performance improvements.

Responsibilities include end-to-end transformation, standardisation across regions, and identifying AI-enabled solutions to enhance efficiency and user