Global Medical Information & Safety Intake Specialist

IQVIA; Lisboa; On-site; EUR 29,000 - 42,000; Full time

Job summary

IQVIA seeks an experienced lifecycle safety professional to support medical information call center services. You will review safety data, code medical terminology, write narratives and coordinate translations for diverse cases.

You will handle inquiries from healthcare professionals and consumers, ensuring high-quality data entry and timely case closure while collaborating with project teams and mentoring junior staff.

Qualifications

• Life Sciences degree is required.
• Excellent written and verbal Estonian (C2/native) and English; another language is a plus.
• Willingness to learn new skills across Lifecycle Safety service lines.
• Excellent attention to detail and accuracy.
• Strong organizational and time management abilities.
• Ability to work well with coworkers, managers and clients.
• Role excludes UK visa sponsorship.

Responsibilities

• Provide phone support to health professionals and consumers on adverse events, product quality, medical inquiries and other needs.
• Receive, triage, review and process Lifecycle safety data; enter data, code terminology, write narratives, generate queries, ensure quality, and coordinate translations.
• Record incoming calls or emails from sites reporting safety data.
• Foster a collaborative team environment; mentor less experienced staff and operations teammates.
• Maintain effective project communications; liaise with Project Manager to identify issues and solutions.
• Participate in training and working groups for new Lifecycle safety initiatives.

Skills

Estonian language (C2/native)

English language (C1+)

Attention to detail

Time management

Team collaboration

Education

Life Sciences Degree

Job description

IQVIA seeks an experienced lifecycle safety professional to support medical information call center services. You will review safety data, code medical terminology, write narratives and coordinate translations for diverse cases.

You will handle inquiries from healthcare professionals and consumers, ensuring high-quality data entry and timely case closure while collaborating with project teams and mentoring junior staff.