Global Incident Manager, Telecom (24/7 On-Call)

1global; Lisboa; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Major transaction exposure

Dynamic work environment

Professional development

International experience

Open communication culture

Get things done attitude

Job summary

1GLOBAL is seeking a proactive Incident Manager to own end-to-end incident handling across global services. You will investigate incidents, drive rapid restoration, and coordinate cross-functional teams during high-impact events.

In this role, you will manage the full lifecycle from detection to RCA and action closure, while ensuring clear communications and continuous improvements. A 24/7 on-call rotation is expected.

Qualifications

• Experience managing incidents in 24/7 technology/telecom environments.
• Hands-on investigation using monitoring platforms, dashboards, alerts, KPIs, incident data.
• Ability to own, coordinate, and communicate during high-pressure incidents.

Responsibilities

• Own the full incident lifecycle from detection to restoration and closure.
• Lead major incident responses with cross-functional teams.
• Investigate incidents using dashboards, monitoring tools, and KPIs to determine impact and actions.
• Maintain incident logs, decisions, timelines, and communications.
• Produce RCA reports and drive corrective actions.
• Track preventive actions and incident trend improvements.

Skills

Incident management

24/7 on-call

Monitoring dashboards

KPIs & alerts

RCA reporting

Stakeholder coordination

Communication skills

Operational risk

Tools

Jira

Confluence

Grafana

Elastic

Power BI

Opsgenie

Job description

1GLOBAL is seeking a proactive Incident Manager to own end-to-end incident handling across global services. You will investigate incidents, drive rapid restoration, and coordinate cross-functional teams during high-impact events.

In this role, you will manage the full lifecycle from detection to RCA and action closure, while ensuring clear communications and continuous improvements. A 24/7 on-call rotation is expected.