Global 24/7 Technical Support Engineer

Intellias; Portugal; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Office in Porto

Snacks and drinks

Discount platform

Permanent contract

22 days annual leave + 3 paid sick-lea

Job summary

Intellias is seeking an experienced technical support engineer to join our 24/7 global team in Porto. You will monitor services, investigate incidents, perform log analysis, and coordinate with engineering and cloud providers to restore service within SLAs.

You will work with Jira Service Management and Confluence, applying ITIL practices, and leverage Azure Monitor, Log Analytics, Kibana, and Grafana to diagnose complex issues across multiple systems.

Qualifications

• 3+ years in technical/support roles with incident management.
• Excellent written and spoken English (B2+).
• Experience with monitoring, logging, and observability tools.
• Familiar with ITIL-based processes and incident coordination.

Responsibilities

• Monitor platforms and services across projects for incidents.
• Investigate incidents using log analysis and structured troubleshooting.
• Coordinate with internal engineering, telecoms, and cloud providers.
• Document investigations, actions, and resolutions in Jira and Confluence.
• Support P1/P2 incidents and contribute to post-incident reviews.

Skills

English (B2+)

Log analysis

Troubleshooting

Incident investigation

Monitoring tools

SQL queries

Jira Service Management

Confluence

Azure Monitor

Kibana/Grafana

Tools

Jira Service Management

Confluence

Azure Monitor

Log Analytics

Kibana

Grafana

SQL

Azure CLI

PowerShell

Job description

Intellias is seeking an experienced technical support engineer to join our 24/7 global team in Porto. You will monitor services, investigate incidents, perform log analysis, and coordinate with engineering and cloud providers to restore service within SLAs.

You will work with Jira Service Management and Confluence, applying ITIL practices, and leverage Azure Monitor, Log Analytics, Kibana, and Grafana to diagnose complex issues across multiple systems.