Portuguese customer support

Francisco CI; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding & training

Private health insurance

Competitive salary

International environment

Career progression

Continuous learning

Global brands exposure

Resumo da oferta

Francisco CI is seeking Portuguese-speaking Customer Experience Professionals to join our growing international team in Portugal. You will deliver high-quality support across chat, email and phone, helping SMBs grow their businesses in a fast-paced, multicultural environment.

Ideal candidates communicate fluently in Portuguese with English at B2 level, possess strong written and spoken skills, and bring an upbeat, customer-focused mindset to every interaction.

Qualificações

• Native or near-native Portuguese plus B2 level English.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a professional attitude.

Responsabilidades

• Provide support to small and medium-sized businesses (SMBs) across chat, email and phone.
• Support and expand the self-serve advertising base for SMB clients.
• Provide pre- and post-sales product and tool support to improve client experience.

Conhecimentos

Portuguese (native)

English (B2)

Communication skills

Interpersonal skills

Descrição da oferta de emprego

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for Portuguese speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal.

This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey.

If you are passionate about sales, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native Portuguese and B2 of English
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude

Key ResponsibilitiesCustomer Engagement

As a Customer Service Representative for, your main mission will be to provide

support to small and medium-sized businesses(SMBs) to help them grow their businessesacross multiple channels– via chat, email andphone. Therefore, you will support and expandthe self-serve advertising base for SMB clients

in the online and digital advertising domain,provide pre and post-sales support and product and tool support to improve clients’ experience.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world’s most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal.

By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: customer support,customer experience,communication,communication skills,portuguese