Global Customer Care Specialist (EN/PT) – CRM & Travel Ready

Byd; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Resumo da oferta

BYD Iberia is seeking a Customer Care Specialist to ensure a seamless, customer-centric journey in Lisbon. You will be the main contact for customers, coordinating with dealers and internal teams to resolve issues and maintain high service quality.

The ideal candidate has a Bachelor's degree, fluent in English and Portuguese, with strong communication, problem-solving, and CRM skills. Travel may be required in a dynamic, global automotive environment.

Qualificações

• Bachelor's degree required.
• Fluent in English and Portuguese.
• Strong communication and problem-solving abilities.
• Experience with CRM systems is preferred.

Responsabilidades

• Be the main contact for customers and coordinate with dealers and internal teams to resolve issues.
• Maintain a high level of service quality and guide the customer journey.
• Travel may be required in a dynamic, global automotive environment.

Conhecimentos

English fluency

Portuguese fluency

CRM proficiency

Communication skills

Problem solving

Formação académica

Bachelor's degree

Ferramentas

CRM software

Descrição da oferta de emprego

BYD Iberia is seeking a Customer Care Specialist to ensure a seamless, customer-centric journey in Lisbon. You will be the main contact for customers, coordinating with dealers and internal teams to resolve issues and maintain high service quality.

The ideal candidate has a Bachelor's degree, fluent in English and Portuguese, with strong communication, problem-solving, and CRM skills. Travel may be required in a dynamic, global automotive environment.