Global CES Transformation Leader | AI-Powered Operations

Nestlé; Linda-a-Velha; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Meal allowance

Flexible working

Career progression

Job summary

Nestlé Business Solutions is seeking a Global CES Transformation & Operations Expert to shape the future of Consumer Engagement Services and accelerate transformation at global scale. The role focuses on elevating consumer experiences, driving value, and delivering operational excellence across markets, with a strong emphasis on AI-enabled and agentic capabilities and data-driven decision making.

The role sits in Lisbon, Portugal, blending in-person and hybrid work.

Qualifications

• Extensive experience in global CES or customer service transformations.
• Strong data-driven decision making.
• Experience in hybrid/remote global work environments.

Responsibilities

• Drive global CES standards and practices.
• Define roadmaps aligned to local needs.
• Lead AI-enabled service initiatives.
• Monitor KPIs like NPS/CSAT.

Skills

Customer service

Operations improvements

AI-enabled service

Salesforce

Analytics

Stakeholder mgmt

Tools

Salesforce

Job description

Nestlé Business Solutions is seeking a Global CES Transformation & Operations Expert to shape the future of Consumer Engagement Services and accelerate transformation at global scale. The role focuses on elevating consumer experiences, driving value, and delivering operational excellence across markets, with a strong emphasis on AI-enabled and agentic capabilities and data-driven decision making.

The role sits in Lisbon, Portugal, blending in-person and hybrid work.