German Team Manager - Lisbon, Portugal

Foundever; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Private healthcare & dental insurance

Training & development programs

Growth opportunities

Hybrid work model

Resumo da oferta

Foundever in Lisbon is seeking a German Team Manager to lead a dedicated team, drive KPIs, and coach advisors to deliver exceptional client outcomes.

The role requires fluent German and advanced English, strong leadership and coaching abilities, and a hybrid work schedule from Monday to Friday. You will participate in performance reviews, develop talent, and promote a collaborative culture.

Qualificações

• Fluent German is mandatory and English at an advanced level.
• Proven leadership and coaching capabilities.
• Excellent communication skills on calls and written.
• Strong time management and multitasking abilities.
• EU citizenship or valid work permit; Lisbon local candidate.

Responsabilidades

• Supervise a German-speaking team to meet KPIs.
• Coach and motivate advisors, conduct quarterly reviews.
• Monitor performance and implement improvements.
• Ensure adherence to policies and health & safety.
• Foster open communication and employee engagement.
• Coordinate with Operations Manager on issues.

Conhecimentos

German language proficiency

English proficiency

Leadership skills

Communication skills

Time management

Prioritization & multitasking

Coaching abilities

Interpersonal skills

Formação académica

College degree or related experience

2/3-year college degree or related work experience

Descrição da oferta de emprego

Come and work with us.

We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Responsibilities

• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools to manage any shortfall.
• Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
• Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
• Maintain an environment that supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
• Coach, develop, and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
• Continuously monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.
• Ensure accurate and timely communication of any client/campaign issues to the Operations Manager.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.

Qualifications

• Native or proficient level of German (mandatory)
• Advanced level of English
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and multi-task
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal
• Availability to work hybrid model from Monday to Friday: 07:00 – 18:00

Knowledge/abilities

• People-oriented
• Sales skills
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education and experience

• 2/3-year college degree or directly related work experience
• Previous relevant experience as Team Manager

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture