German-Speaking Support Specialist — Remote (Portugal)

REAL Rec Solutions; Portugal; Presencial; EUR 13 392 - 16 998; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Public and Private health insurance

Permanent contract opportunity after 2 years

Flexible schedule with shifts

Resumo da oferta

REAL Rec Solutions is seeking a dedicated Support Specialist to assist customers throughout their online order journey. This role focuses on delivering top-notch support for deliveries, returns, and payments while ensuring compliance with data protection standards.

Candidates must have strong German and English language skills, with a proactive approach and good problem-solving abilities. The position offers a full-time contract, with salaries ranging from 1200 to 1523.16 euros gross per month, and additional health insurance provided.

Qualificações

• German language skills at least C1+.
• Excellent communication skills in English (B2+/C1).
• Proactive and customer-focused problem-solving is essential.

Responsabilidades

• Support customers with online orders, deliveries, returns, and refunds.
• Handle sensitive data while complying with PCI and GDPR.
• Resolve issues through effective communication with customers and teams.
• Identify complex problems and contribute to a positive customer experience.

Conhecimentos

German (C1+)

English (B2+/C1)

Problem-solving abilities

Customer-focused mindset

Computer literacy

Ferramentas

SAP

Descrição da oferta de emprego

REAL Rec Solutions is seeking a dedicated Support Specialist to assist customers throughout their online order journey. This role focuses on delivering top-notch support for deliveries, returns, and payments while ensuring compliance with data protection standards.

Candidates must have strong German and English language skills, with a proactive approach and good problem-solving abilities. The position offers a full-time contract, with salaries ranging from 1200 to 1523.16 euros gross per month, and additional health insurance provided.