German-Speaking Customer Service Specialist - Medical Devices

Cross Border Talents; Porto; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Fixed + variable salary

Fully paid training

Central Porto office

International environment

Resumo da oferta

Cross Border Talents in Porto is seeking a German-speaking Customer Service Specialist to support customers using diabetes-related medical devices. You will provide customer and technical support across multiple channels while ensuring a professional and empathetic experience.

The role includes troubleshooting device issues, processing orders and renewals, and documenting interactions in English. On-site in Porto with 24/7 rotational shifts and two days off per week, occasional nights may be

Qualificações

• Fluent German, both written and spoken.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to support multiple markets.
• Good problem-solving and organisational skills.
• Ability to remain calm under pressure.
• Flexibility to work rotational shifts.
• Healthcare, diabetes-device or technical support experience is an advantage.
• EU citizenship or a valid Portuguese residence permit with full working rights.

Responsabilidades

• Provide technical support for diabetes-related medical devices and accessories across multiple channels (phone, email, chat, SMS).
• Troubleshoot product and device issues.
• Process orders and renewals.
• Document customer interactions accurately in English.
• Follow established procedures and safety guidelines.
• Handle sensitive cases with patience and empathy.

Conhecimentos

German language

Customer service

Communication

Multichannel support

Problem solving

Organisational skills

Calm under pressure

Shift flexibility

Descrição da oferta de emprego

About the Role

We are looking for an German-Speaking Customer Service Specialist to support customers using diabetes-related medical devices.

You will provide customer and technical support across multiple channels while ensuring a professional and empathetic experience.

Responsibilities

• Provide technical support for diabetes-related medical devices and accessories.
• Troubleshoot product and device issues.
• Process orders and renewals.
• Support customers via phone, email, chat and SMS.
• Document customer interactions accurately in English.
• Follow established procedures and safety guidelines.
• Handle sensitive cases with patience and empathy.

Requirements

• Fluent German, both written and spoken.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to support multiple markets.
• Good problem-solving and organisational skills.
• Ability to remain calm under pressure.
• Flexibility to work rotational shifts.
• Healthcare, diabetes-device or technical support experience is an advantage.
• EU citizenship or a valid Portuguese residence permit with full working rights.

Working Schedule

• Full-time, on-site position in Porto.
• Rotational shifts operating 24/7, Monday to Sunday.
• Two rotational days off per week.
• Occasional night shifts from 22:00 to 07:00 may be required.

What We Offer

• Competitive salary with a fixed component and performance bonus.
• €1,200 welcome bonus.€1,100 gross per month, paid 14 times annually
• Fully paid initial training.
• Central office location in Porto.
• International working environment.

If you are fluent in German and English and legally authorised to work in Portugal, we would be happy to receive your application.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.