German-Speaking Customer Expert – On-Site in Athens

Mercier Consultancy Group; Portugal; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Fully paid training

Private health insurance

13th and 14th salaries

Job summary

Mercier Consultancy Group seeks German-speaking Customer Experts for Singapore Airlines in Greece, based in Athens. You will deliver premium customer service, manage reservations, and handle inquiries across travel touchpoints in a on-site environment.

The role requires native or fluent German and professional English, with relocation to Athens and experience in travel/aviation highly preferred. Join a premium airline service with strong benefits and training.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Professional fluency in English to operate within the international aviation environment.
• Previous experience in customer service or the travel and aviation industry is highly preferred.
• Excellent communication and interpersonal skills suitable for a premium brand like Singapore Airlines.
• Commitment to relocating for this on-site role in the historic city of Athens.

Responsibilities

• Provide high-touch customer support for Singapore Airlines passengers, ensuring the highest standards of the aviation industry.
• Assist with flight reservations, booking modifications, and comprehensive travel itinerary management.
• Handle inquiries regarding baggage policies, loyalty programs, and specialized travel requirements with professionalism.
• Address passenger concerns with empathy and efficiency to maintain the airline’s reputation for excellence.
• Collaborate with international teams to optimize passenger experience across various touchpoints.
• Stay updated on aviation industry regulations, safety protocols, and airline-specific service updates.
• Contribute to a positive, high-performing team culture within our state-of-the-art facility in Athens.

Skills

German fluency

English fluency

Customer service

Aviation knowledge

Communication skills

Job description

Mercier Consultancy Group seeks German-speaking Customer Experts for Singapore Airlines in Greece, based in Athens. You will deliver premium customer service, manage reservations, and handle inquiries across travel touchpoints in a on-site environment.

The role requires native or fluent German and professional English, with relocation to Athens and experience in travel/aviation highly preferred. Join a premium airline service with strong benefits and training.