Italian-Speaking Customer Service Agent — Athens Relocation

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Performance bonus

Training programs

Health insurance

Career advancement

Job summary

Mercier Consultancy Group is sourcing an Italian Speaking Customer Service Agent for Singapore Airlines to join our client’s Athens-based team. You will handle passenger inquiries, support bookings, changes, and complex itineraries, communicating in Italian with precision and warmth.

Ideal candidates are fluent in Italian and English, willing to relocate to Athens, and comfortable navigating aviation policies.

Qualifications

• Native or fluent Italian (spoken and written) for high‑quality customer engagement.
• English proficiency to communicate within an international team.

Responsibilities

• Deliver customer service support to Singapore Airlines passengers in Italian.
• Assist travelers with bookings, modifications, cancellations, and complex itineraries.
• Maintain understanding of aviation regulations and airline policies for seamless service.
• Resolve inquiries about baggage, loyalty programs, and special travel requirements.
• Act as a brand ambassador, reflecting Singapore Airlines' reputation for excellence.

Skills

Italian language

Customer service

Communication

Problem solving

Job description

Mercier Consultancy Group is sourcing an Italian Speaking Customer Service Agent for Singapore Airlines to join our client’s Athens-based team. You will handle passenger inquiries, support bookings, changes, and complex itineraries, communicating in Italian with precision and warmth.

Ideal candidates are fluent in Italian and English, willing to relocate to Athens, and comfortable navigating aviation policies.