German-speaking Customer Care Specialist

Cross Border Talents; Porto; Hybrid; EUR 14,000 - 21,000; Full time

Job summary

Cross Border Talents in Porto, Portugal seeks a German-speaking Customer Care Specialist who combines customer care with sales. You will explain product options, present relevant choices and help customers find the right solutions.

The role is hybrid, with rotating shifts and a focus on friendly, professional service. You should be fluent in German, proficient in English, and ready to engage customers across retail-related queries while promoting product ranges.

Qualifications

• Native-level or fluent German.
• Good English proficiency.
• Strong communication and customer service skills.
• A sales-oriented approach and confidence when discussing product ranges.

Responsibilities

• Handle incoming customer enquiries in German and English.
• Be the first point of contact for a range of retail-related questions.
• Help customers understand available products and services.
• Present relevant product options based on customer needs.
• Deliver friendly, clear and professional support.

Skills

Native-level German

English proficiency

Customer service

Sales-oriented mindset

Strong communication

Job description

German Speakers Combine Customer Care with Your Sales Skills!

German-speaking Customer Care Specialist | Porto, Portugal | Hybrid

Cross Border Talents is looking for a German-speaking professional who enjoys helping customers, explaining product options and finding the right solutions.

If you're confident communicating with people and have a customer-focused, sales-oriented mindset, this could be your next opportunity.

What you'll do

• Handle incoming customer enquiries in German and English.
• Be the first point of contact for a range of retail-related questions.
• Help customers understand available products and services.
• Present relevant product options based on customer needs.
• Deliver friendly, clear and professional support.

What we are looking for

• Native-level or fluent German.
• Good English proficiency.
• Strong communication and customer service skills.
• A sales-oriented approach and confidence when discussing product ranges.

The practical details

• Location: Porto, Portugal
• Work model: Hybrid
• Schedule: Rotating shifts from Monday to Sunday, with two rotating days off
• Shift window: Between 06:00 and 21:00
• Relocation: Support is not provided

Ready to put your language skills and customer service strengths to work?