German Customer Support & Process Associate - Lisbon Onsite

Genpact; Lisboa; Presencial; EUR 28 000 - 40 000; Tempo integral

Resumo da oferta

Genpact is seeking a Customer Support - Process Associate (German) to be onsite in Lisbon. The role focuses on assisting customers via voice, diagnosing issues, and delivering timely solutions with a customer-centric approach.

Fluency in English and German is essential, with strong problem-solving and CRM experience. You will work in a fast-moving tech environment, collaborating across departments to ensure high-quality support, ownership of issues, and proactive customer education.

Qualificações

• Graduate, or at least a degree holder; good to have.
• Strong problem-solving and decision-making abilities.
• Experience in Customer Service/Support with voice.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Great communication skills to operate globally across multiple departments and stakeholders.
• Must be able to read, write and speak in English.
• Very good knowledge of English (minimum C1) and German (Min. C1).
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Responsabilidades

• Responsible for providing support for customers across voice by investigating, troubleshooting and resolving customer issues.
• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
• Be a trusted advisor, listen and empathize so the customer knows they are valued.
• Ensure their voices are heard through accurate issue tracking and upstream solutions.
• Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
• Seek opportunities to add value for customers through education, proactivity and clear
• Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

Conhecimentos

Problem solving

Decision making

Customer service

CRM systems

Communication

Multitasking

English proficiency

German proficiency

Flexibility

Formação académica

Any Graduate degree

Descrição da oferta de emprego

Genpact is seeking a Customer Support - Process Associate (German) to be onsite in Lisbon. The role focuses on assisting customers via voice, diagnosing issues, and delivering timely solutions with a customer-centric approach.

Fluency in English and German is essential, with strong problem-solving and CRM experience. You will work in a fast-moving tech environment, collaborating across departments to ensure high-quality support, ownership of issues, and proactive customer education.