German Customer Service - work from home

Cloudheight Solutions; Portugal; Remote; EUR 27,000 - 29,000; Full time

Benefits offered by this job

Remote work

Permanent contract after 6 months

Private health insurance

Career development

Job summary

Cloudheight Solutions is seeking a German-speaking Customer Support professional to join our fully remote team in Portugal. You will assist customers via phone, email and chat, handling account, billing and service inquiries while ensuring an outstanding customer experience.

Ideal candidates excel in German and English, have strong communication and problem-solving skills, and are comfortable using digital tools.

Qualifications

• Fluent German and English (C2)
• Experience in Customer Support or Contact Centre is a plus
• Excellent communication and problem-solving skills
• Comfortable using digital tools and technology

Responsibilities

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

Skills

German language

English language

Communication

Problem solving

Customer service

Job description

Are you fluent in German and looking for a remote opportunity in Portugal?

Join an international team where you'll support customers through phone, email and chat, helping them with account, billing, service and technical enquiries while delivering an outstanding customer experience.

What You'll Do

• Provide support to German-speaking customers via phone, email and chat.
• Assist with account, billing and service-related enquiries.
• Troubleshoot customer issues and find effective solutions.
• Guide customers through products and platform features.
• Escalate complex cases when needed.
• Deliver a professional and customer-focused experience in every interaction.

What We're Looking For

• Fluent German and English (minimum C2).
• Previous experience in Customer Support or a Contact Centre is a plus.
• Excellent communication and problem-solving skills.
• Comfortable using digital tools and technology.
• Customer-oriented, proactive and able to work in a fast-paced environment.

What We Offer

• 100% Remote position within mainland Portugal.
• Permanent contract after 6 months.
• Monday to Friday schedule.
• 8-hour rotating shifts.
• Paid training and full onboarding.
• Private health insurance.
• Career development and internal growth opportunities.
• International and multicultural work environment.

Salary & Benefits

• Base Salary: €920
• Language Allowance: €500
• Fixed Bonus: €150
• Performance Bonus: up to €360
• Assiduity Allowance: €110
• Flex Work Allowance: €60
• Multiskill bonus: €150
• Meal Allowance: €10.20 per working day

Why Join Us?

• Work from home anywhere in mainland Portugal.
• Be part of an international and supportive team.
• Build your career with a stable, long-term project.
• Receive continuous training, coaching and development opportunities.

Skills: english,german,customer