German Customer service (Lisbon)

CBTalents; Lisboa; On-site; EUR 16,650 - 20,350; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Family Plan for spouse/legal partner and children

Relocation bonus

Job summary

A leading recruitment agency in Lisbon is seeking a Legal Operation Analyst who is detail-oriented and fluent in German. In this role, you will moderate written content on social media platforms to ensure compliance, review legal requests, and maintain high standards. The position offers an annual compensation of €18,500 gross, including various benefits and relocation support.

Qualifications

• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Responsibilities

• Moderate written content on social media platforms to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Maintain up-to-date knowledge of client policies and guidelines.

Skills

Fluent in German (written and spoken)

B2 level English

Attention to detail

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Adaptability to changing policies

Job description

About the job German Customer service (Lisbon)

Job Title: Legal Operation Analyst (Content Moderation - German Speaking)

Location: On-site, Oeiras, Portugal

Schedule: Monday to Friday, 9:00 AM - 6:00 PM

About the Role:

Are you detail-oriented and passionate about ensuring online safety and compliance? Were seeking a Legal Operation Analyst to join our team! In this role, you will be responsible for moderating written content on social media platforms, identifying and addressing issues such as fraud and copyright infringement. Youll handle legal requests accurately and efficiently, ensuring compliance with client policies, guidelines, and performance metrics. This position requires strong analytical skills and the ability to maintain high-quality standards while meeting deadlines. This role primarily involves flagging and assessing social media profiles and related content, focusing on written information.

Responsibilities:

• Moderate written content on social media platforms to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain up-to-date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills:

• Language: Fluent in German (written and spoken), B2 level English.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).
• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Excellent attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to learn and adapt quickly to changing policies and procedures.

Recruitment Steps:

• Initial Screening
• Operations Round Interview and Written Language Assessment
• HR Interview

Conditions & Benefits:

• Annual Base Salary: 15,260 (including meal and transportation allowances)
• Yearly Target Bonus: 5% of yearly gross base salary
• Language Premium Bonus: 3,240/year
• Total Annual Compensation: 18,500 gross
• Other Benefits:
  • Health Insurance
  • Life Insurance
  • Family Plan (for spouse/legal partner and children)
• Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation
• Relocation Support (for candidates moving from outside Continental Portugal):
  • Bureaucratic support to obtain NIF and NISS
  • Assistance in finding suitable housing
  • Relocation bonus: 2,000 gross (paid with first payroll cycle)
  • Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)