Generative AI Engineer

Swiss Post; Lisboa; Híbrido; EUR 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days vacation

Health insurance

Life insurance

iPhone

Second screen for home work

Tech allowance

Resumo da oferta

Swiss Post in Lisbon, Portugal, is hiring an AI Engineer to build and evolve a next-generation GenAI platform for the banking sector. You will work with software engineers, architects, product owners and stakeholders to design, implement and improve AI-powered solutions.

Responsibilities include delivering features on time, shaping GenAI concepts, and ensuring high-quality customer interactions with measurable KPIs. Hybrid work with one day weekly at the office is offered.

Qualificações

• Proven experience developing software with object-oriented Python.
• Strong experience with cloud platforms and managed services, preferably AWS.
• Experience with Infrastructure as Code and Terraform.
• Solid understanding of software engineering, testing, and CI/CD practices.
• Experience designing Generative AI solutions with AI Agents, prompt engineering, and LLM evaluation frameworks.
• Knowledge of AI security concepts and responsible AI practices.

Responsabilidades

• Collaborate with delivery teams and stakeholders to deliver complex features on time.
• Develop and maintain applications using Python and AWS AI services.
• Define requirements for GenAI solutions including LLM capabilities and vector databases.
• Address AI quality challenges like hallucinations and bot behavior.
• Fine-tune GenAI applications within the NGB GenAI platform during development and testing.
• Design, provision and maintain cloud infrastructure using IaC with Terraform.
• Plan lifecycle management for Generative AI models following GenAIOps practices.
• Monitor bot performance using KPIs and feedback.

Conhecimentos

Python

AWS

Terraform

CI/CD

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Bedrock

SageMaker

Guardrails

Descrição da oferta de emprego

At the IT Campus, you can grow thanks to challenging IT projects, flat hierarchies, an inspiring environment and state-of-the-art technologies. You also have the opportunity to build up the IT Campus from scratch. You can work flexibly in terms of time and location and benefit from attractive working conditions.

Swiss Post connects people, brings cultures together and is one of the largest IT employers in Switzerland: We handle over 400 software projects each year and run more than 1,000 applications – with these figures set to rise in future.

We are looking for an AI Engineer and you'll join a team responsible for building and evolving a next-generation conversational AI platform for the banking sector. The platform combines generative AI, voice technologies, cloud-native services and software engineering practices to deliver secure, scalable and high-quality customer interactions.

You will work closely with software engineers, architects, product owners and business stakeholders to design, implement and continuously improve AI-powered solutions.

What you can do

• Collaborate closely with delivery team members, cross-functional teams and business stakeholders to deliver complex features on time and to high quality standards.
• Develop and maintain applications using object-oriented Python and AWS AI services such as Bedrock, SageMaker and Guardrails.
• Define functional and non-functional requirements for GenAI solutions, including LLM capabilities, AI Agents and Vector Databases, and contribute to solution concepts and effort estimations for the further evolution of the NGB GenAI platform.
• Analyze and address AI quality challenges, including hallucinations and unexpected bot behaviour, ensuring reliable and trustworthy customer interactions.
• Implement and fine-tune GenAI applications within the NGB solution, working closely with software engineering teams throughout development and testing activities.
• Design, provision and maintain cloud infrastructure using Infrastructure as Code (IaC) principles with Terraform.
• Plan and implement the lifecycle management of Generative AI models and applications following GenAIOps practices.
• Monitor, measure and continuously improve bot performance based on KPIs, user feedback and AI-driven evaluation methods.

What you bring

• Proven experience developing software solutions with object-oriented Python.
• Strong experience with cloud platforms and managed services, preferably AWS.
• Experience with Infrastructure as Code and Terraform.
• Solid understanding of software engineering principles, testing methodologies and CI/CD practices.
• Experience designing and implementing Generative AI solutions using:
  • AI Agents / Agentic AI
  • Experience with prompt engineering and conversational AI applications.
  • Experience defining evaluation frameworks and quality assurance processes for LLM-based systems.
• Knowledge of AI security concepts, guardrails and responsible AI practices.
• Ability to work independently while collaborating effectively within agile, cross-functional teams.
• Strong problem-solving skills and an ownership mindset.

Nice to have

• Hands-on experience with AWS Bedrock, SageMaker and AWS Guardrails.
• Experience with observability, monitoring and evaluation frameworks for AI solutions.
• Experience in highly regulated environments.
• Banking or financial services experience.
• Security certifications or security-related expertise.

Education

• University degree in Computer Science, Information Systems or a related field, or equivalent practical experience.
• Generative AI, Machine Learning or Cloud certifications are highly valued.
• AWS Certified Machine Learning Specialty (or equivalent) is considered a strong advantage.

Language Skills

• English oral and written
• Optional: German oral (and written)

Additional Comments

• Willingness to travel
• Hybrid Model: One day a week @office (mandatory)

Why us?

Just by joining us you will get benefits like:

• Open minded company where every employee has to contribute to the development of the company - ideas are welcome as well as independent thinking to
• 25 annual days of vacations
• Annual allowance for Benefits (Training, Gym, Public Transportation, Technologies, etc...)
• iPhone
• Second Screen to work at home (Flat or a Curved one)
• First month Tech Allowance to buy your headset or, if you already have one, whatever you need to work comfortably
• Health insurance for you and your family
• Life insurance