Guest Concierge: Personalized Service & Local Guide

Work standard; Funchal; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Growth opportunities

Training opportunities to develop your

Friendly and supportive work环境

Resumo da oferta

Work standard in Funchal, Madeira, is seeking a Concierge Assistant to deliver outstanding guest service. You will greet guests, assist with check-in and check-out, and share local dining and activity recommendations to tailor each stay.

This role requires a high school diploma, excellent English communication, and the flexibility to work evenings, weekends, and holidays. A welcoming, professional attitude and the ability to coordinate with hotel departments are essential.

Qualificações

• High school diploma or equivalent; hospitality training is a plus.
• Excellent English communication; multilingual is a plus.
• Experience in customer service or front desk preferred but not required.

Responsabilidades

• Greet guests upon arrival and provide information about the hotel and local area.
• Assist guests with check-in, check-out, and any requests during their stay.
• Make recommendations for dining, entertainment, and activities based on guests' preferences.
• Arrange transportation for guests as needed.
• Handle guest inquiries and complaints in a professional and timely manner.
• Maintain a clean and organized lobby area at all times.
• Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.

Conhecimentos

English proficiency

Problem-solving

Customer service

Front desk experience

Formação académica

High school diploma

Descrição da oferta de emprego

Work standard in Funchal, Madeira, is seeking a Concierge Assistant to deliver outstanding guest service. You will greet guests, assist with check-in and check-out, and share local dining and activity recommendations to tailor each stay.

This role requires a high school diploma, excellent English communication, and the flexibility to work evenings, weekends, and holidays. A welcoming, professional attitude and the ability to coordinate with hotel departments are essential.