Front Office Supervisor

The Social Hub (B Corp™); Porto; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Inclusive workplace

Job summary

The Social Hub is redefining hospitality with a dynamic, multinational, hybrid model across Europe. Join our front desk leadership team to guide daily operations, support teammates, and deliver warm, memorable arrivals for guests at our properties in Portugal and beyond.

We value English and Portuguese fluency, energetic teamwork, and a proactive mindset. Grow your career in a culture that blends hospitality with innovation and inclusive teamwork.

Qualifications

• 1-3 years of experience as a front office supervisor or similar hospitality role.
• Knowledge of hospitality operations and service standards.
• Confident, warm and great with people.
• Quick on your feet with strong problem-solving in the moment.
• Calm, steady presence during busy periods.
• Enjoy guiding others and lifting the team.
• Comfortable with modern hotel systems and eager to learn new tools.
• Fluent in English and Portuguese; additional languages are a big plus.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep operations smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Onboard new team members and foster a fun, supportive vibe.

Skills

Front desk leadership

English fluency

Portuguese fluency

People skills

Problem solving

Hospitality knowledge

Tools

PMS software

Job description

Your Mission, Should You Choose to Accept It

You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

What You’ll Have

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You bring a calm, steady presence during busy moments
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You’re fluent in English and Portuguese; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiate best.

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.