French-Speaking Support Specialist | Global Team & Training

Savior Artigos Texteis Lda; Braga; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Competitive salary & benefits

Training provided

Professional development

Resumo da oferta

Savior Artigos Texteis Lda in Braga, Portugal, is seeking a French-speaking Customer Support Representative to join international customer service projects. You will provide professional support in French via phone, email, or chat, handling inquiries, orders, bookings, accounts, and payments.

You will resolve issues, maintain records, and aim to meet quality and satisfaction targets. Training and development opportunities are offered in a dynamic international environment.

Qualificações

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French proficiency

English proficiency

Communication skills

Customer-centric attitude

Computer literacy

Descrição da oferta de emprego

Savior Artigos Texteis Lda in Braga, Portugal, is seeking a French-speaking Customer Support Representative to join international customer service projects. You will provide professional support in French via phone, email, or chat, handling inquiries, orders, bookings, accounts, and payments.

You will resolve issues, maintain records, and aim to meet quality and satisfaction targets. Training and development opportunities are offered in a dynamic international environment.