French-Speaking Solution Consultant For Mes Deploy & Support

Leading Technology Firm; Braga; On-site; EUR 55,000 - 75,000; Full time

Job summary

Talkdesk is seeking a Senior Solution Consultant to lead customer deployments, acting as a trusted advisor and technical consultant to Talkdesk's key customers. You will ensure alignment on business objectives, technical requirements, and project priorities while driving successful deployments of the Talkdesk platform.

The role requires 3+ years in professional services or SaaS, experience with CRM integrations, and strong communication skills in English.

Qualifications

• Bachelor's degree in a technical field or significant technical experience.
• 3+ years in Professional Services/Consulting or IT applications development in a fast-paced SaaS business.
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and others).
• Experience with diagram software such as Visio or Lucidchart.
• Software implementation or coding experience is a plus.
• Fluency in English and ability to communicate technical concepts to diverse audiences.
• Travel up to 30%.

Responsibilities

• Lead Talkdesk strategic deployments with new and existing customers including project management, gathering and documenting requirements, designing prototypes, configuring & integrating systems, building UAT guides, testing and training.
• Understand customer objectives and document user stories to position Talkdesk as the best solution.
• Lead project scoping, create project plans, and coordinate with customer project managers for execution.
• Develop visual representations of the customer journey and implement solutions within CRM systems.
• Produce technical documentation and collaborate with Product/Support for timely delivery of requests.

Skills

Technical degree

Consulting experience

CRM integration

REST APIs

Communication skills

English fluency

Cross-functional

Education

Bachelor's degree in a technical field

Tools

Visio

Lucidchart

Salesforce

Zendesk

Job description

At Talkdesk, we're building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes - thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.

We're looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we'd love for you to join us on our journey. If you're a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.

As a

Senior Solution Consultant, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk's most valuable customers, serving as the bridge between customer stakeholders - both technical and business - and Talkdesk's internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.

Duties and Responsibilities:

Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training

Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer's organization

Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer's project managers for the successful execution of Talkdesk's deployments

Develop visual representation diagrams of the Customer's end-client journey

Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems

Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success

Work with customers to track work progress, and create strategies for risk mitigation and contingency planning

Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation

Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests

Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW

Qualifications:

Bachelor's degree in a technical field or significant professional experience in a technical role

3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business

Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred

Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Software implementation or coding experience is a plus

Familiar with creating and managing Web Services (REST APIs/).

A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels

Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued

Engaging personality, polished verbal and written communication skills, and meticulous attention to detail

A passion for helping people solve problems and a proven ability to understand and learn technological concepts

Highly organized self-starter that seeks challenging opportunities

Ability to work cross-functionally in a fast-paced startup environment

Fluency in written and spoken English, bilingual abilities a plus

Travel requirement: up to 30%

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic QuadrantTM for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.