French-Speaking Gaming Customer Support Specialist | Player Support

Ersilia; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Private health insurance

Meal allowance

Comprehensive onboarding and product培训

Modern office facilities

International and multicultural team

Career development opportunities

Ongoing learning programs

Resumo da oferta

Ersilia in Lisbon, Portugal is seeking French-speaking Customer Support Specialists for an exciting gaming project. You will support players worldwide through phone, email, and chat, addressing account management, payments, and technical issues with a focus on a superior customer experience.

The role requires native French, strong English, and a passion for gaming and technology. You’ll thrive in a multicultural team, with onboarding, relocation help, private health insurance, meal allowances,

Qualificações

• Native-level fluency in French.
• Good command of English, both written and spoken.
• Passion for gaming, tech and consumer electronics.
• Excellent communication and problem-solving skills.
• Customer service experience is an advantage but not mandatory.
• Comfortable using multiple digital tools and support systems.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, team spirit, and willingness to learn.
• Flexible to work rotating schedules within business operating hours.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English
• Assist players with account management, login, and payment inquiries
• Troubleshoot technical issues involving gaming consoles, software, and connected devices
• Guide customers through product setup, installation, synchronization, and troubleshooting
• Provide information and assistance before and after product purchases
• Accurately document customer interactions and follow internal support procedures
• Escalate complex cases when necessary while ensuring timely follow-up
• Deliver a professional, friendly, and customer-focused experience throughout every interaction

Conhecimentos

Fluent French

English proficiency

Gaming passion

Customer service

Communication skills

Problem solving

Multitasking

Team player

Flexible shifts

Descrição da oferta de emprego

We're partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal.

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Your Role:

• Provide customer support via phone, email, and chat in French and English

• Assist players with account management, login, and payment-related inquiries

• Troubleshoot technical issues involving gaming consoles, software, and connected devices

• Guide customers through product setup, installation, synchronization, and troubleshooting

• Provide information and assistance before and after product purchases

• Accurately document customer interactions and follow internal support procedures

• Escalate complex cases when necessary while ensuring timely follow-up

• Deliver a professional, friendly, and customer-focused experience throughout every interaction

Your Qualifications:

• Native-level fluency in French

• Good command of English, both written and spoken

• Passion for gaming, technology, and consumer electronics

• Excellent communication and problem-solving skills

• Customer service experience is an advantage but not mandatory

• Comfortable using multiple digital tools and support systems

• Ability to multitask and remain organized in a fast-paced environment

• Positive attitude, team spirit, and willingness to learn

• Flexibility to work rotating schedules within business operating hours

The Offer:

• Office-based position in Lisbon, Portugal

• Comprehensive paid onboarding and product training

• Relocation support, including accommodation for candidates moving from abroad

• Private health insurance from the first day of employment

• Meal allowance

• Stable full-time employment with rotating weekday shifts

• International and multicultural working environment

• Career development opportunities within a global organization

• Modern office facilities and ongoing learning programs

• Opportunity to turn your passion for gaming into an exciting international career