French-Speaking Ecommerce Support Specialist-On-site Braga

Cross Border Talents; Real; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Job summary

Cross Border Talents is hiring a French-speaking Customer Support Specialist for our Braga-based e-commerce team. You will assist customers with orders, handle inquiries, and resolve issues to ensure a smooth shopping experience for a European retailer.

Fluency in French, strong communication, and a customer-focused mindset are essential. The role is full-time, on-site in Braga, with Monday to Saturday schedules and a daily meal allowance, plus a performance bonus.

Qualifications

• Fluency in French (written and spoken).
• Excellent communication and problem-solving skills.
• Customer-focused mindset, empathy, and team spirit.
• Previous customer service experience is an advantage.

Responsibilities

• Assist customers with order status, tracking, deliveries, and shipping inquiries.
• Handle order modifications, cancellations, returns, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about product availability and inventory.
• Coordinate with internal teams and logistics partners to resolve issues and ensure customer satisfaction.

Skills

Fluent French

Job description

French-Speaking Customer Support Specialist – E-Commerce | Braga, Portugal

Your French Skills Can Open New Doors! 🇵🇹

Are you fluent in French and ready to grow your career in customer service? Join an international e-commerce project representing a leading European retailer and help customers enjoy a smooth shopping experience across clothing, accessories, homeware, baby products, and toys.

If you're passionate about helping people, solving problems, and delivering excellent service, this is your opportunity to develop your skills in a dynamic international environment!

💼 Your Responsibilities

• Assist customers with order status, tracking, deliveries, and shipping inquiries.
• Handle order modifications, cancellations, returns, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about product availability and inventory.
• Coordinate with internal teams and logistics partners to resolve issues and ensure customer satisfaction.

✅ What We're Looking For

• Fluency in French.
• Excellent communication and problem-solving skills.
• A customer-focused mindset, empathy, and team spirit.
• Previous customer service experience is an advantage.

🎁 What We Offer

• Competitive compensation package.
• Performance bonus.
• Meal allowance for each working day.
• Opportunity to gain valuable experience in an international e-commerce environment.

📍 Position Details

• Location: Braga, Portugal.
• Work Model: On-site.
• Employment Type: Full-time.
• Schedule: Monday to Saturday, with Sunday and one rotational day off.

🚀 Ready for Your Next Career Move?

Put your French language skills to work and become part of an international e-commerce team committed to excellent customer service.