French-Speaking E-Commerce Support Specialist Braga On-site

Cross Border Talents; Braga; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive compensation package

Performance bonus

Meal allowance

International experience

Job summary

Cross Border Talents is recruiting a French-Speaking Customer Support Specialist for an on-site role in Braga, Portugal. You will join an international e-commerce project representing a leading European retailer, helping customers via phone, chat, and email to ensure a smooth shopping experience across apparel, homeware, and more.

You’ll handle orders, inquiries, and issues with empathy and accuracy, collaborating with logistics teams to resolve problems and deliver exceptional service in a

Qualifications

• Fluent French required or native level.
• Strong communication and problem-solving skills.
• Customer-focused mindset with empathy and team spirit.

Responsibilities

• Assist customers with order status, tracking, deliveries, and shipping inquiries.
• Handle order modifications, cancellations, returns, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about product availability and inventory.
• Coordinate with internal teams and logistics partners to resolve issues.

Skills

Fluent French

Excellent communication

Problem solving

Customer-focused

Empathy and teamwork

Job description

French-Speaking Customer Support Specialist – E-Commerce | Braga, Portugal

Your French Skills Can Open New Doors! 🇵🇹

Are you fluent in French and ready to grow your career in customer service? Join an international e-commerce project representing a leading European retailer and help customers enjoy a smooth shopping experience across clothing, accessories, homeware, baby products, and toys.

If you're passionate about helping people, solving problems, and delivering excellent service, this is your opportunity to develop your skills in a dynamic international environment!

💼 Your Responsibilities

• Assist customers with order status, tracking, deliveries, and shipping inquiries.
• Handle order modifications, cancellations, returns, and exchanges.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about product availability and inventory.
• Coordinate with internal teams and logistics partners to resolve issues and ensure customer satisfaction.

✅ What We're Looking For

• Fluency in French.
• Excellent communication and problem-solving skills.
• A customer-focused mindset, empathy, and team spirit.
• Previous customer service experience is an advantage.

🎁 What We Offer

• Competitive compensation package.
• Performance bonus.
• Meal allowance for each working day.
• Opportunity to gain valuable experience in an international e-commerce environment.

📍 Position Details

• Location: Braga, Portugal.
• Work Model: On-site.
• Employment Type: Full-time.
• Schedule: Monday to Saturday, with Sunday and one rotational day off.

🚀 Ready for Your Next Career Move?

Put your French language skills to work and become part of an international e-commerce team committed to excellent customer service.